Ear Institute Head Office
4.2|9 reviews
mN
morten N
1 reviews | Active since Member
03 Oct 2023, 10:25
Not what I paid for.
I don’t like going to social media but got no help directly from branch.
Went to have “motorear” plugs moulded/ made up for a 8000km long bike trip I was doing.
The person who helped me was very attentive and professional but on discovering that I had swimmers ear, was concerned about not getting a proper mould.
I wanted epoxy plugs but someone advised her that I should have silicone instead.
Being the professionals, I agreed to their advice.
When they arrived, they went in with a bit of difficulty but thought it would be ok.
After my first ride with them in, I had to remove them after 1 hour as my inner ears where burning.
On taking them back to see what could be done, I was told sorry that all they can do!
Surly when you pay R1200 for ear plugs, they should be done properly and your client should be happy with your product.
Anyway I feel people need to know that this experience can be expected and after sales service is not great 😞
Helpful (0)
Replies (109)0
Replies (109)Ear Institute Head Office's replyOfficial
17 Dec 2024, 14:30 We have been in contact with Mr. Nielsen, and the issue has been effectively resolved. Consequently, his review on Facebook has also been removed.
Best regards,
Ear Institute Head Office's reply17 Dec 2024, 14:30
Official
We have been in contact with Mr. Nielsen, and the issue has been effectively resolved. Consequently, his review on Facebook has also been removed.
Best regards,
mN
morten N's updateReviewer Update
04 Nov 2025, 19:27Hello All.
very very late reply but i need to write it down.
yes i was contacted by the JHB branch of the institute (i can remember her name now :-(, but they where very helpful and i went back for remolding and they designed a completely new style of ear plug for me, that works 100% inside my helmet.
thank you so much for rectifying this issue for me and i would love to try give you 5 stars now but not sure how to change it. :-/
very very late reply but i need to write it down.
yes i was contacted by the JHB branch of the institute (i can remember her name now :-(, but they where very helpful and i went back for remolding and they designed a completely new style of ear plug for me, that works 100% inside my helmet.
thank you so much for rectifying this issue for me and i would love to try give you 5 stars now but not sure how to change it. :-/
mN
morten N's update04 Nov 2025, 19:27
Reviewer Update
Hello All.
very very late reply but i need to write it down.
yes i was contacted by the JHB branch of the institute (i can remember her name now :-(, but they where very helpful and i went back for remolding and they designed a completely new style of ear plug for me, that works 100% inside my helmet.
thank you so much for rectifying this issue for me and i would love to try give you 5 stars now but not sure how to change it. :-/
very very late reply but i need to write it down.
yes i was contacted by the JHB branch of the institute (i can remember her name now :-(, but they where very helpful and i went back for remolding and they designed a completely new style of ear plug for me, that works 100% inside my helmet.
thank you so much for rectifying this issue for me and i would love to try give you 5 stars now but not sure how to change it. :-/