Unacceptable customer service - Shocking

Since receiving the car, I have enjoyed the car but the customer service is shocking. William is extremely unhelpful and takes no accountability and does not assist in anything. Maggie's is very helpful even though it's not her responsibility to sort out the issues. The car was due for a service and arrived at the service centre in Marboro to be turned away by the workshop manager. Said he cannot service the car and must go straight to Suzuki. No one knew what what going on and called William which to no surprise didn't co.e back to me and after several emails absolutely no response. How disgusting. Surely you should know the process William as you were in sales before you became manager? I spoke to Maggie and said she would call me back yesterday but was on leave. I will be very surprised if I get a call from anyone who reads this. The radio has never worked and taken back to Kempton twice. It was reported when I took the car and still have had no radio for 2 years now. No follow ups no nothing. Unacceptable.