EC
earthy candles and cosmetics
Claimed Business
EC
earthy candles and cosmetics
Claimed Business
45 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Earthy Candles and Cosmetics faces overwhelmingly negative feedback centred on non-delivery of paid orders, broken promises, and refusal to issue refunds. Multiple customers report placing orders for weddings and special events, paying in full upfront, and never receiving their candles. Communication is described as evasive, with repeated false delivery dates and eventual blocking on social media. Several reviewers warn others to avoid the business entirely. A small number of positive reviews praise the product quality and variety, but these are vastly outnumbered by serious complaints.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-12
Recommended: Unlikely
Review Distribution
3.7|45 Reviews
May '25 - Apr '26
5(66.7%)
4(0%)
3(0%)
2(2.2%)
1(31.1%)
5(66.7%)
4(0%)
3(0%)
2(2.2%)
1(31.1%)
Frequently Asked Questions About earthy candles and cosmetics
Based on recent customer reviews, Earthy Candles and Cosmetics faces overwhelmingly negative feedback centred on non-delivery of paid orders, broken promises, and refusal to issue refunds. Multiple customers report placing orders for weddings and special events, paying in full upfront, and never receiving their candles. Communication is described as evasive, with repeated false delivery dates and eventual blocking on social media. Several reviewers warn others to avoid the business entirely. A small number of positive reviews praise the product quality and variety, but these are vastly outnumbered by serious complaints.
earthy candles and cosmetics has a TrustIndex of 0 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. Hellopeter has tracked earthy candles and cosmetics across 46 total reviews. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Sabiha M
1 reviews | Active since Jan 2020
13 Mar 2026, 13:32
Good customer care service in store
Happy with the customer service I received from earthy candles and cosmetics will be visiting their store again for my second event Thank you for the quality candles at affordable prices
Helpful (0)
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Nicole E
1 reviews | Active since Jan 2020
9 Mar 2026, 07:56
****mer and ****
This company is an absolute ****. I ordered candles in september to be delivered by 10 January and paid immediately including courier. I communicated numerous times to confirm and was ensured all was well. On 12 Jan, no candles. When i asked the woman didn't even know what my order was. After weeks of back and forth, many broken promises, lies about deliveries and then being blocked and not getting any proper information, my wedding has come and gone and I have received nothing. She refuses to refund me, she never even tried to make and deliver my candles and she continuously **** throughout the whole process. This woman is a ****mer, plese do not waste your time and money on this business.
Helpful (0)
|Replies (0)NE
Nicole E
1 reviews | Active since Jan 2020
9 Mar 2026, 07:56
****mer and ****
This company is an absolute ****. I ordered candles in september to be delivered by 10 January and paid immediately including courier. I communicated numerous times to confirm and was ensured all was well. On 12 Jan, no candles. When i asked the woman didn't even know what my order was. After weeks of back and forth, many broken promises, lies about deliveries and then being blocked and not getting any proper information, my wedding has come and gone and I have received nothing. She refuses to refund me, she never even tried to make and deliver my candles and she continuously **** throughout the whole process. This woman is a ****mer, plese do not waste your time and money on this business.
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