Total Incompetence

I was chairperson of our complex a few years ago when I took on @ease as our managing agent (1 year later I stepped down). Numerous meetings were held and they said everything I wanted to hear. What I didnt know is that, that was going to be the start of a nightmare. Had I known then what I know today, I would not even have given them the opportunity, let alone taken them on. Trying to get anything out of them is like pulling hens teeth. No communication, no sense of urgency, it was the most frustrating interaction Ive ever experienced as chairperson of a complex (I was also chairperson of a complex consisting of 42 units and we had an awesome managing agent who was totally on the ball), now this complex with 12 units with very little work and @ease just doesn't have a clue how to communicate or manage, in fact you have to manage @ease. Its mind boggling how the person who runs this show tolerates such incompetence. Latest incident, (there are many), one of our Directors asked for a COC for the electrified fencing on my behalf, as I am selling my property and without it, the sale cannot progress to lodging. After 6 days, still not a word from @ease. I then sent an email to the Director saying what my course of action would be if I didnt receive it. The Director sent my email to @ease and soon thereafter, I received the certificate.

If you value your patience, sanity and tolerance, think very carefully before doing business with @ease