Rude customer Service and lack of Empathy

Had the worst customer service from Suzan. She is rude and lack empathy. Let me start by saying we have been at this camping site before and enjoyed our stay, that's why We've decided to return.

We have made our booking and received the terms and conditions, we woke up to a stormy weekend, we have booked for 1 night as we had to stay over the night. Weather forecasts very bad weather for the night and we won't be able to even set-up our tent. I have not asked for any refund but only if we could move our date to a date with better weather where we atleast could set-up a tent. I understand they don't do refunds as she mentions to me a couple of times, but I am not asking for any refunds, just to move the date. She absolutely refused. This is money grab, and in return have lost more business, continue this way and you will lose more and more business Suzan.

You should Also see how she replies to queries.

I am happy to supply screenshots of the conversation. The last photo shows her terms with no mention of moving a date.

I suggest correcting your terms