Avoid at all cost!!

Avoid this business at all costs.

I have been in the motor industry for over 25 years, and never have I encountered a company so determined to avoid honoring a warranty. In this industry, it’s common practice to support one another in good faith when issues arise — yet between Allan and his Jolene, there was nothing but arrogance and a complete refusal to take responsibility.

We purchased a rebuilt engine from them. When it overheated again, the warranty was voided without any fair investigation into the root cause. An independent third-party inspection revealed several critical issues: poor-quality honing, worn pistons, a dropped sleeve, and a crack in the block behind the sleeve. Despite this, Allan flat-out denied the possibility of any fault on their side, citing video evidence of the rebuild — yet never offered a professional face-to-face discussion or any constructive engagement.

What you're also not told upfront when buying an engine is the extensive list of hidden terms and conditions that come with it. You are required to test the injectors, purchase a new water pump, thermostat, and more — meaning you need to budget almost another R10,000 just to retain their warranty. I followed every one of these conditions and submitted proof, yet they falsely claim it was not received. Whether this is due to administrative incompetence or outright dishonesty, I can't say — but it’s clear they will do everything in their power to avoid taking any liability for their product.

Following my complaint, they continued to insist that we had used old parts — which we absolutely did not. I have receipts to prove every part was purchased new, and I also have email correspondence showing that I submitted this proof to them. I was especially careful in documenting everything, because I already had a sense that there might be issues after experiencing the way they treated me once they had received payment.

Allan chose instead to hide behind paperwork and WhatsApp messages, refusing any proper discussion, and went so far as to dismiss me as “one of those customers.” He told me bluntly that he doesn’t care and I should go to the Ombudsman or get a lawyer. This kind of immature and defensive behaviour suggests it’s not the first time they’ve handled customer concerns this way.

Sadly, my experience is not unique. A Hello Peter review by someone named Gary S on 7 August 2023 outlines a strikingly similar situation, as does a review by Stephen on 16 February 2024. This shows a consistent pattern of avoidance, arrogance, and poor after-sales support.

I cannot express my disgust and disappointment strongly enough. Do yourself a favor and avoid this business at all costs.