Theft and disregard

took my car in for a service at Eastvaal Motor City Witbank and left feeling extremely disappointed and upset. While my car was in their care, my vape and perfume (to the value of approximately R3,000) went missing. While I was there to report the incident , A gentleman came in to report theft that happened in his car as well.

Although I acknowledge that I signed a document confirming that I had removed my belongings, Which I was told I was signing to check in the car and as a first time car owner I honestly didn’t know what was expected from me. No1 explained anything to me.I trusted the dealership and did not expect that theft could take place within their premises. When I raised the matter with management, I was treated poorly and told there was nothing they can do. The service manager admitted he saw my belongings and asked someone to call me but no1 did. The guy who worked on my car confirmed he saw my belongings but doesn’t know what happened. When I got there the guy ran to me to asked me what do I want and unnecessary questions which was very suspicious, again I told the manager instead he just wrote the guys name in a book and told me to be honest there is nothing they can do

It is disappointing to see such a lack of customer care and security at a place that's supposed to be trustworthy. Until they improve their service and take customer concerns seriously, I'd advise others to think twice before visiting. I personal feel like their employees feel comfortable in *****ing for us because there is absolutely nothing that the Management does so they do it knowing very well that there will be no consequences for their actions. How will I even think of going back there knowing very well that Eastvaal Motor City Witbank employed a bunch of ********s.

I believe as a service provider you need to take responsibility for customers belongings and provide adequate support for theft or loss.

This is unacceptable customer service. Signing a form should not absolve a service provider from maintaining integrity, accountability, and trust. Customers should feel safe leaving their vehicles in the hands of professionals, not fearful of losing their possessions.

I am writing this review not only because I am upset, but also to shed light on the issue so that other customers are aware of the risks and can make informed decisions.