Eastvaal Auto Secunda - Worst Dealership Ever

We've always experienced extremely bad service from Eastvaal Auto Secunda and this time around it is no different. My wife's Ford EcoSport was towed to Eastvaal Auto in Secunda due to a Mechanical failure. They informed me during an earlier call that they will contact me to discuss the detail as soon as the vehicle arrives. I waited for 2 hours after the vehicle reached the dealership and decided to call them again. They informed me that it is too late to give me an update and that the Mechanic will call me in the morning to discuss. I waited until 12pm and called them again. I was told that the Mechanic is out and he will call me back in 30 minutes. I again waited for 1.5 hours and still not received a call. This dealership is the worst I have ever seen and dealt with. I would strongly discourage anyone wanting to buy a Mazda or Ford from this Dealership and advise everyone not to send their vehicles to them for a service. Everyone in Secunda complains about the poor service of this dealership. I will take this matter further and contact Ford South Africa.