Very bad service

Dear fellow consumer.

I just want to warn you of the business practices of a car dealership in Vereeniging by the name of EASYAUTOFIN. I bought a Toyota Hilux bakkie from them. Initially the salesman (Wiekus) was very helpful and friendly, gave a fair trade-in for my car and the FNI assisted with the finance. But then comes delivery.

Delivery was planned for Friday afternoon (12 March), I received a call a few hours before from the salesman requesting that we move the delivery to Saturday morning (13 March ) as the towbar is still being fitted and he does not want to rush them. I agreed.

On arrival at EASYAUTOFIN on Saturday morning we arrived to find a bakkie that was extremely dirty with no towbar and also no keys. We had a lot of things planned for the morning which the salesman was well aware of. Eventually the key arrives and the bakkie is taken to be washed. We agreed that my family and I will go and do some of the things we planned and return in about a hour to collect the bakkie.

Just over a hour later on hour return we arrive to find a bakkie still being washed with no towbar. We needed to get to another appointment and I proposed that they finish washing the bakkie fit the towbar and then deliver it to me. The salesman was very happy and promised he will deliver.

The day went by with a number of messages and calls and nothing. No delivery. The last from the salesman was that he will deliver on Monday as the bakkie is in the workshop on the lift with no bumper as the towbar does not fit and no one can open the workshop for him. I found a contact number for a lady Jackie Petzer on the website and gave her a call. At first she did not really want to listen as they were in Harties and said I must call her on Monday with my complaint. I said I need two minutes and explained what happend. She said she will call the salesman and will call me back in 10min. It is now Sunday (14 March) and the 10min is still counting.

We went to the EASYAUTOFIN just after 18:00 to find the bakkie on the floor clean with still no towbar but with the bumper in place. I called the salesman explaining that my bakkie is standing on the floor. He immediately said it is not my bakkie but he is in the area and will go to check. I met him at EASYAUTOFIN and he then agrees it is my bakkie without even entering the premises. He promised that I can get my bakkie on Sunday (14 March) as they have another delivery that needs to happen. I agreed and said I will take my bakkie to fit the towbar at EASYAUTOFIN's cost. We are at Sunday and I do not know whether I will actually get the bakkie I bought.

Be warned, this is a dealership that most definitely do not stand by what they say and do not put customers first.