Unhappy client

I have just had a bad experience with easy fin loans they deducted R250 into my account, yet they did not give me a loan, we I contact them they send me a something that they say I agreed to a once - off 250 deduction into my account says they charge me for their services which services exactly if the loan was not provided, easy fin loan are ****ming people serious am so furious because if I new from the beginning that sending them an email will cost me 250 I wouldn't have. They are so unprofessional wouldn't recommend them to anyone now my 250 is gone, they say I must cancel it why can't they cancel on their side because they gained a free 250 from me for doing nothing told them if they deducted this month am still gonna report them further.