Membership not cancelled after 3 months

Cancellation not yet processed:ref 1852524

I sent in my cancellation request on 11 August 2025 wanting to give a month's notice as there are no guidelines in my contract or on the website as to how to cancel your timeshare. I had 1 debit order left for the 2025FY. I had not used all my points for the year.

2nd September 2025:I received a response from consultant M, asking for the reason as to why I was cancelling my policy. I responded same day with my reasons.

30 September 2025: I received an sms to say a debit order was going off. I whatsapped the number that I had previously messaged with to enquire why I got the message when I had sent a cancellation request.

1 October 2025: Consultant S came back to me on whatsapp saying that my membership was not cancelled and I was liable for membership fees. I emailed the previous consultant asking what is happening with my membership to which I got a generic message saying she will forward my request "to the relevant people".

7 October 2025: Followed up via email with consultant M.

8 October 2025: Consultant M responded saying she is with the reservations department and has forwarded my request to the relevant people.

9 October 2025: finally someone from the credit administrator department emailed me stating that my request had been sent to the cancellation panel for review. I was then advised that if my cancellation was approved, i would forfeit all points and monies paid (which I presume would include the one debit order that went off without my permission- 1.5 months after I sent my cancellation request). I responded same day asking for the turnaround time for the cancellation panel to advise on their decision and to state outright that I do not accept that I forfeit the debit order for October as Easy Holidays was at fault for taking their sweet time to initiate my cancellation request.

13th October 2025: Followed up via email.

14th October 2025: CA department responded saying my request is with cancellation panel and they will advise as soon as they have feedback.

22nd October 2025: I followed up via email. No response.

27th October 2025: followed up via email. No response.

30th October 2025: I phoned easy holidays. Went to customer retention department. Spoke to quite a sweet consultant who followed up with the CA department but basically could not tell me anything. I emailed the CA department to document our call.

4th November 2025: followed up via email. No response.

As of the date that I am writing this review, I have had 2 debit orders go off my account for the 2026 FY, it is now 3 months to the day that I sent my cancellation request in. Save yourself alot of time and money and just don't buy an Easy Holidays timeshare.