

Easy Holidays
Based on recent customer reviews, Easy Holidays receives sharply divided feedback. Customers consistently praise individual consultants for friendly, patient, and efficient booking assistance, with particular appreciation for WhatsApp accessibility and personalised attention when planning trips. However, a strongly recurring theme is frustration with the membership cancellation process, where customers report unanswered emails, ignored requests, and ongoing debit orders despite formal notice. Members also raise concerns about rising management fees, limited resort availability, and difficulty redeeming points or vouchers, which significantly undermines the otherwise positive consultant experience.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 9m
TrustIndex
4.5
Ranking
#29
in Travel & Vacation
Reply Time
7h 59m
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 9m
Based on recent customer reviews, Easy Holidays receives sharply divided feedback. Customers consistently praise individual consultants for friendly, patient, and efficient booking assistance, with particular appreciation for WhatsApp accessibility and personalised attention when planning trips. However, a strongly recurring theme is frustration with the membership cancellation process, where customers report unanswered emails, ignored requests, and ongoing debit orders despite formal notice. Members also raise concerns about rising management fees, limited resort availability, and difficulty redeeming points or vouchers, which significantly undermines the otherwise positive consultant experience.
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Easy Holidays has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 9 min. Hellopeter has tracked Easy Holidays across 870 total reviews. How is the TrustIndex calculated? →
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