EH
Easy Holidays
Claimed Business
EH
Easy Holidays
Claimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Easy Holidays faces significant criticism around its cancellation process, with multiple members describing ignored requests, unresponsive departments and months of unanswered follow-ups. Customers report feeling trapped in memberships they no longer find valuable, citing rising management fees, limited availability and forfeiture of points. Voucher redemption and booking changes also drew complaints about unhelpful staff. On the positive side, several reviewers praised individual consultants like Melicia and Elaine for patient, prompt and friendly service, and one new member highlighted superior customer service and easy WhatsApp accessibility.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Travel & Vacation
7h 26mReply Time
-100 NPSUnlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 1 hour 50 min
TrustIndex
0
Ranking
#9
in Travel & Vacation
Avg Reply
7h 26m
NPS Score
-100
Recommended: Unlikely
Replied to 90% of negative reviews
Reply time on negative reviews: 1 hour 50 min
Review Distribution
2.2|14 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(7.1%)
1(64.3%)
5(28.6%)
4(0%)
3(0%)
2(7.1%)
1(64.3%)
Frequently Asked Questions About Easy Holidays
Based on recent customer reviews, Easy Holidays faces significant criticism around its cancellation process, with multiple members describing ignored requests, unresponsive departments and months of unanswered follow-ups. Customers report feeling trapped in memberships they no longer find valuable, citing rising management fees, limited availability and forfeiture of points. Voucher redemption and booking changes also drew complaints about unhelpful staff. On the positive side, several reviewers praised individual consultants like Melicia and Elaine for patient, prompt and friendly service, and one new member highlighted superior customer service and easy WhatsApp accessibility.
Easy Holidays has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 90% of negative reviews, typically within 1 hour 50 min. Hellopeter has tracked Easy Holidays across 899 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNM
Nicole M
1 reviews | Active since Jan 2020
27 Feb 2026, 05:17
Change to "difficult" Holidays
Not quite a good experience so far. I have a voucher that I've been trying to get information on to redeem. I messaged someone at the end of Jan, who provided me with links on the places and asked for dates then advised there was no availability, I've been left on read since the last month, when I called yesterday the person I spoke with was insisting that I messaged the day before when I had not, instead of helping me, or giving me any information,she was on about the messages she can see I sent, which was a month ago! Also said someone will contact me back, still has not happened. Very rude and no telephone etiquette, I understand we are using a voucher, but it's not free, we are still paying and still going to spend at the resort if we even get there. I also initially tried contacting them early to ensure I get dates for when I needed, but that's not the case, it's almost as if no one wants to help, also for some odd reason, no one else seems to be able help, besides the person who left me on read since Jan and still has not responded to me.
Helpful (0)
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Nicole M
1 reviews | Active since Jan 2020
27 Feb 2026, 05:17
Change to "difficult" Holidays
Not quite a good experience so far. I have a voucher that I've been trying to get information on to redeem. I messaged someone at the end of Jan, who provided me with links on the places and asked for dates then advised there was no availability, I've been left on read since the last month, when I called yesterday the person I spoke with was insisting that I messaged the day before when I had not, instead of helping me, or giving me any information,she was on about the messages she can see I sent, which was a month ago! Also said someone will contact me back, still has not happened. Very rude and no telephone etiquette, I understand we are using a voucher, but it's not free, we are still paying and still going to spend at the resort if we even get there. I also initially tried contacting them early to ensure I get dates for when I needed, but that's not the case, it's almost as if no one wants to help, also for some odd reason, no one else seems to be able help, besides the person who left me on read since Jan and still has not responded to me.
0
Replies (0)NA
SM
Suzann M
1 reviews | Active since Jan 2020
10 Dec 2025, 08:53
Easy Holidays - Ignoring Request to Cancel Membership - Do not fall for marketing pitch it will cost more than you bargained for!
We have been members of Easy Holidays since 2008 and have only used the membership once ourselves; we gave away free holidays to family and friends as we could not use it in the time frames suitable for us. On 5 July 2025, we formally informed Easy Holidays that we wished to cancel our membership at the end of 2025. They requested reasons for the cancellation, which we provided immediately. Since then, we have received no response from the relevant department. We have followed up regularly with the agent who previously assisted us with a booking. Although she repeatedly apologised for the lack of communication from the department responsible for cancellations, she also never provided alternative contact details or escalated the matter effectively. As a result, she too must share responsibility for this continued lack of action. This is not the first time we have attempted to cancel. In the past, we were told that Easy Holidays would sell the membership on our behalf, yet nothing ever came of it. For anyone reading reviews before deciding to invest with Easy Holidays: be warned. The service is not worth it, and the process to cancel — even when you comply with all requirements — is ignored, which seems to be their strategy to ensure only they benefit. If anyone in these reviews has successfully managed to cancel their membership with them, please share the steps and contact info publicly. Consumers deserve accurate information, and the public needs transparency on how to exit these contracts. The lack of accountability from Easy Holidays is just astonishing - to revert to public review should not be the norm. Do better, be better!
Helpful (0)
|Replies (0)SM
Suzann M
1 reviews | Active since Jan 2020
10 Dec 2025, 08:53
Easy Holidays - Ignoring Request to Cancel Membership - Do not fall for marketing pitch it will cost more than you bargained for!
We have been members of Easy Holidays since 2008 and have only used the membership once ourselves; we gave away free holidays to family and friends as we could not use it in the time frames suitable for us. On 5 July 2025, we formally informed Easy Holidays that we wished to cancel our membership at the end of 2025. They requested reasons for the cancellation, which we provided immediately. Since then, we have received no response from the relevant department. We have followed up regularly with the agent who previously assisted us with a booking. Although she repeatedly apologised for the lack of communication from the department responsible for cancellations, she also never provided alternative contact details or escalated the matter effectively. As a result, she too must share responsibility for this continued lack of action. This is not the first time we have attempted to cancel. In the past, we were told that Easy Holidays would sell the membership on our behalf, yet nothing ever came of it. For anyone reading reviews before deciding to invest with Easy Holidays: be warned. The service is not worth it, and the process to cancel — even when you comply with all requirements — is ignored, which seems to be their strategy to ensure only they benefit. If anyone in these reviews has successfully managed to cancel their membership with them, please share the steps and contact info publicly. Consumers deserve accurate information, and the public needs transparency on how to exit these contracts. The lack of accountability from Easy Holidays is just astonishing - to revert to public review should not be the norm. Do better, be better!
0
Replies (0)EA
Elizabeth A
1 reviews | Active since Jan 2020
11 Nov 2025, 16:50
Membership not cancelled after 3 months
Cancellation not yet processed:ref 1852524 I sent in my cancellation request on 11 August 2025 wanting to give a month's notice as there are no guidelines in my contract or on the website as to how to cancel your timeshare. I had 1 debit order left for the 2025FY. I had not used all my points for the year. 2nd September 2025:I received a response from consultant M, asking for the reason as to why I was cancelling my policy. I responded same day with my reasons. 30 September 2025: I received an sms to say a debit order was going off. I whatsapped the number that I had previously messaged with to enquire why I got the message when I had sent a cancellation request. 1 October 2025: Consultant S came back to me on whatsapp saying that my membership was not cancelled and I was liable for membership fees. I emailed the previous consultant asking what is happening with my membership to which I got a generic message saying she will forward my request "to the relevant people". 7 October 2025: Followed up via email with consultant M. 8 October 2025: Consultant M responded saying she is with the reservations department and has forwarded my request to the relevant people. 9 October 2025: finally someone from the credit administrator department emailed me stating that my request had been sent to the cancellation panel for review. I was then advised that if my cancellation was approved, i would forfeit all points and monies paid (which I presume would include the one debit order that went off without my permission- 1.5 months after I sent my cancellation request). I responded same day asking for the turnaround time for the cancellation panel to advise on their decision and to state outright that I do not accept that I forfeit the debit order for October as Easy Holidays was at fault for taking their sweet time to initiate my cancellation request. 13th October 2025: Followed up via email. 14th October 2025: CA department responded saying my request is with cancellation panel and they will advise as soon as they have feedback. 22nd October 2025: I followed up via email. No response. 27th October 2025: followed up via email. No response. 30th October 2025: I phoned easy holidays. Went to customer retention department. Spoke to quite a sweet consultant who followed up with the CA department but basically could not tell me anything. I emailed the CA department to document our call. 4th November 2025: followed up via email. No response. As of the date that I am writing this review, I have had 2 debit orders go off my account for the 2026 FY, it is now 3 months to the day that I sent my cancellation request in. Save yourself alot of time and money and just don't buy an Easy Holidays timeshare.
Helpful (0)
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Elizabeth A
1 reviews | Active since Jan 2020
11 Nov 2025, 16:50
Membership not cancelled after 3 months
Cancellation not yet processed:ref 1852524 I sent in my cancellation request on 11 August 2025 wanting to give a month's notice as there are no guidelines in my contract or on the website as to how to cancel your timeshare. I had 1 debit order left for the 2025FY. I had not used all my points for the year. 2nd September 2025:I received a response from consultant M, asking for the reason as to why I was cancelling my policy. I responded same day with my reasons. 30 September 2025: I received an sms to say a debit order was going off. I whatsapped the number that I had previously messaged with to enquire why I got the message when I had sent a cancellation request. 1 October 2025: Consultant S came back to me on whatsapp saying that my membership was not cancelled and I was liable for membership fees. I emailed the previous consultant asking what is happening with my membership to which I got a generic message saying she will forward my request "to the relevant people". 7 October 2025: Followed up via email with consultant M. 8 October 2025: Consultant M responded saying she is with the reservations department and has forwarded my request to the relevant people. 9 October 2025: finally someone from the credit administrator department emailed me stating that my request had been sent to the cancellation panel for review. I was then advised that if my cancellation was approved, i would forfeit all points and monies paid (which I presume would include the one debit order that went off without my permission- 1.5 months after I sent my cancellation request). I responded same day asking for the turnaround time for the cancellation panel to advise on their decision and to state outright that I do not accept that I forfeit the debit order for October as Easy Holidays was at fault for taking their sweet time to initiate my cancellation request. 13th October 2025: Followed up via email. 14th October 2025: CA department responded saying my request is with cancellation panel and they will advise as soon as they have feedback. 22nd October 2025: I followed up via email. No response. 27th October 2025: followed up via email. No response. 30th October 2025: I phoned easy holidays. Went to customer retention department. Spoke to quite a sweet consultant who followed up with the CA department but basically could not tell me anything. I emailed the CA department to document our call. 4th November 2025: followed up via email. No response. As of the date that I am writing this review, I have had 2 debit orders go off my account for the 2026 FY, it is now 3 months to the day that I sent my cancellation request in. Save yourself alot of time and money and just don't buy an Easy Holidays timeshare.
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Replies (0)CM
Constance M
1 reviews | Active since Jan 2020
11 Nov 2025, 11:22
Pathetic Customer Service
******* *****ing money from my retired sister and refuse to cancel the contract
Helpful (0)
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Constance M
1 reviews | Active since Jan 2020
11 Nov 2025, 11:22
Pathetic Customer Service
******* *****ing money from my retired sister and refuse to cancel the contract
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Replies (0)TF
TERISHA F
1 reviews | Active since Jan 2020
29 Oct 2025, 11:21
pathetic service from easy holidays
i made a booking a few weeks back as my birthday is on the 6th november so i decided to take my family on a holiday. my sons school send me a timetable stating that they are writing exams on 10th so i called easy holidays to change the date instead of helping me they say oh no i we cannot change the date thats like cancelling your reservation as i did explain that the school sent me a letter and its finals so i cannot let me child be losing out thats two papers yet they tell me if they get someone i will hgave to pay R450 to get my points back!my points which i pay for every month i must now pay R450 more i would say ridiculous i would never suggest anyone to get anything good from these people.
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TERISHA F
1 reviews | Active since Jan 2020
29 Oct 2025, 11:21
pathetic service from easy holidays
i made a booking a few weeks back as my birthday is on the 6th november so i decided to take my family on a holiday. my sons school send me a timetable stating that they are writing exams on 10th so i called easy holidays to change the date instead of helping me they say oh no i we cannot change the date thats like cancelling your reservation as i did explain that the school sent me a letter and its finals so i cannot let me child be losing out thats two papers yet they tell me if they get someone i will hgave to pay R450 to get my points back!my points which i pay for every month i must now pay R450 more i would say ridiculous i would never suggest anyone to get anything good from these people.
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Replies (0)SK
HK