NM
Nicole M
Active since Mar 2021
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Where is my order ??????
this is absolutely ridiculous, my order has been in kzn since after the 17th of Feb! I have yet to receive it, I cannot get through to any number or email address for this company. I placed this order week ago, and this was the first order, the 2nd order was placed a week later which i received within 7 working days with Fedex, no issue, no delay. I need this order urgently and its so frustrating that I cannot speak to anyone to check exactly where it is, this company should be reported.
0 replies
2 months ago
Change to "difficult" Holidays
Not quite a good experience so far. I have a voucher that I've been trying to get information on to redeem. I messaged someone at the end of Jan, who provided me with links on the places and asked for dates then advised there was no availability, I've been left on read since the last month, when I called yesterday the person I spoke with was insisting that I messaged the day before when I had not, instead of helping me, or giving me any information,she was on about the messages she can see I sent, which was a month ago! Also said someone will contact me back, still has not happened. Very rude and no telephone etiquette, I understand we are using a voucher, but it's not free, we are still paying and still going to spend at the resort if we even get there. I also initially tried contacting them early to ensure I get dates for when I needed, but that's not the case, it's almost as if no one wants to help, also for some odd reason, no one else seems to be able help, besides the person who left me on read since Jan and still has not responded to me.
53 replies
26 months ago
Great products
Great variety of products supp**** to stores nationwide, sweets, biscuits, nuts etc
0 replies
37 months ago
Disappointed
Been trying to reach Customer Service for 2 weeks now to make some changes to my profile, sent multiple call back requests and right till now, no call received. I called in 3 times this morning, asked the consultants to please call me back if my call drops, they said they will but didn't. Called in the last time, spoke to someone who put me through to another department who couldnt help, not sure why I was transferred in the first place if they were unable to do anything else for me. Sad part is, if it is so difficult to get through for service alone, what will happen if I have an emergency? Or is it easier to call me when I need to add onto my insurance, instead of when I need assistance? Really unhappy morning with A&G.
159 replies
59 months ago
Disgusting service and dishonest company
I have been trying to get through to speak to someone regarding my plan for a few months now. Only to be constantly transferred or having my call cut. Emailed a few times and still no response and then notice a debit for something i never took out with the company! Cant even get through to someone to damn cancel. Absolutely pathetic service.
53 replies
62 months ago
Need Help!!!!
Hi, I am utterly disappointed with the service, my insurance was moved over to Old Mutual however no one is able to pick up my details on the system and have been transferred from one department to another until the line was eventually dropped on your end. Your'll have been quick to call me for a sale but not to assist with a current policy I have. Won't consider taking out any further plans with you guys if the service is this bad.
56 replies
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
4 (50%)