Suzann M

Easy Holidays - Ignoring Request to Cancel Membership - Do not fall for marketing pitch it will cost more than you bargained for!

We have been members of Easy Holidays since 2008 and have only used the membership once ourselves; we gave away free holidays to family and friends as we could not use it in the time frames suitable for us. On 5 July 2025, we formally informed Easy Holidays that we wished to cancel our membership at the end of 2025. They requested reasons for the cancellation, which we provided immediately. Since then, we have received no response from the relevant department. We have followed up regularly with the agent who previously assisted us with a booking. Although she repeatedly apologised for the lack of communication from the department responsible for cancellations, she also never provided alternative contact details or escalated the matter effectively. As a result, she too must share responsibility for this continued lack of action. This is not the first time we have attempted to cancel. In the past, we were told that Easy Holidays would sell the membership on our behalf, yet nothing ever came of it. For anyone reading reviews before deciding to invest with Easy Holidays: be warned. The service is not worth it, and the process to cancel — even when you comply with all requirements — is ignored, which seems to be their strategy to ensure only they benefit. If anyone in these reviews has successfully managed to cancel their membership with them, please share the steps and contact info publicly. Consumers deserve accurate information, and the public needs transparency on how to exit these contracts. The lack of accountability from Easy Holidays is just astonishing - to revert to public review should not be the norm. Do better, be better!