Murano Estate putting us in danger

I do not understand why uber drop offs are not allowed in the Murano Estate complex. This was not disclosed from onset. The security guards are rude and their duty is to protect us not treat us like we have no rights to the complex. We were traveling and we had a lot of lagguage, I would understand if it was just me and my handbag. In the early am's whilst it was quite dark we were expected to now go with our lagguage to the gate and out of the gate all the way from our unit. How unsafe and inconvenient is that?

The other time I broke my leg and had to get an uber they tell me ubers are not allowed in. I had to limp all the way from the gate to our unit even with groceries. Is this a complex that only accommodates people using cars because if that's the case, we should have been informed that we should use our cars at all times. When we make noise they are quick to complain when they have no idea why the noise was made or what had happened. But our safety means nothing to the estate. This NEEDS to be looked into.

Thank you!

Regards Naki