Blocked account

I had a horrible experience, i have been going there for sometime, pawning and fetching my things as needed. But one of the guy's there one evening was very rude. Needless to say i stood up to him as he was shouting at me by only telling him not to talk to me like that and to stop shouting. I left and a week past and i went to pay the interest on the one item i still had there as it was deu to expire that day. He told me my account has been blocked and i need to pay the full loan amount or loose my things.

My point and complaint here is... only the owner or manager can block your account and so he did, but without talking to me or getting my side of the story as he would then have realized that i was not wrong and that i have been a longstanding client that has never had problems with anyone there. I also have 3 other people that has had the same experience with only this one staff member. I have reached out to the manager via e mail and tried calling with no success. Please make this staff member known and get him into check