Pathetic Backup Service

Excellent Price, very competitive on price with good products, however only interested in the sale, and No Backup Service. I did two installations with EPS, totalling around 400K for the two. Both were installed, however the settings for the two were not correct. After much complaints, they eventually went out to the one site, rectified the settings, and has been working well ever since. The second unit and installation, has been problematic with no resolution. For over two years I have been complaining about the settings. Now my Inverter is Constantly beeping with an Error Fault, My one battery is completely drained and needs to be reset and recharged. I had no power for over a week. Easy Power Solar, does not have any backup service. Really Pathetic, they refuse to give out the owners Luis details, although he came out to the site , and I met him, but they refuse to assist any further