Easy UIF Claims - Weak to no communication

This business provides a service in which they assist submission of UIF Claims for a fee of R650.00 once off. While I do believe the documents were sent through , the communication around the status of the claim is very weak and quite simply a cobbling of excuses to form a very poor story.

From being very communicative while documents are being handed to her , there is then suddenly little to no communication further to that. When checking in on the claim , I would get promised a reply by XX date , and XX date came and went a number of times , and whatspps and phone calls went unanswered.

I think it is my civic duty to forewarn others about this business , as it has been nothing but frustating for me to deal with. the UIF dept being slow to pay is one thing (and expected) but the person you have paid to be kept up to date with on this very claim - now also being unresponsive is simply too much to bear. The excuses are such that - whatsapp ,email not working , 'Oh I did reply , I didnt know it didnt go through to you ?? ' and when I ask her to forward me the said correspondance - nothing is forthcoming. She also states that she only got emails from me from XX date - and because there is so much other poor communication history - anything she says just doesn't warrant belief.

Its much easier to just save yourself the R650.00 go to UIF offices yourself /use a reputable service , than have the absolute pain of dealing with Easy UIF Claims.

Im now dealing with the claim on my own and hope that this is a warning to others. Forewarned is forearmed.