Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money

Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money.now the loan shark want to sell her house because she borrowed the money for funeral arrangements,all that is because of easypay poor service.easypay pay Zandile Zondo ticket number 236528