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Easypay
Verified Business
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AI Review Summary
Based on recent customer reviews, Easypay receives overwhelmingly negative feedback across its payment processing, insurance claims, and customer support functions. Customers consistently report payments being deducted but never reaching intended service providers, resulting in suspended WiFi, overdue municipal accounts, and failed prepaid purchases. Insurance claimants describe prolonged delays in funeral policy payouts, forcing grieving families to borrow money. The call centre is widely criticised for being unreachable, providing contradictory information, and failing to follow through on promised callbacks or email responses. Customers express deep frustration at being passed between departments without resolution.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|30 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Easypay
Based on recent customer reviews, Easypay receives overwhelmingly negative feedback across its payment processing, insurance claims, and customer support functions. Customers consistently report payments being deducted but never reaching intended service providers, resulting in suspended WiFi, overdue municipal accounts, and failed prepaid purchases. Insurance claimants describe prolonged delays in funeral policy payouts, forcing grieving families to borrow money. The call centre is widely criticised for being unreachable, providing contradictory information, and failing to follow through on promised callbacks or email responses. Customers express deep frustration at being passed between departments without resolution.
Easypay has a TrustIndex of 0 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. Hellopeter has tracked Easypay across 188 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
TM
Tautona M
1 reviews | Active since Jan 2020
17 Dec 2025, 08:39
Easy pay is messing with me and it’s HORRIBLE
This service provider is HORRIBLE. I paid for my Fibre on Sunday and they haven’t transferred I the service provider. They keep telling me to call again and again. I’m devastated
Helpful (0)
|Replies (0)TM
Tautona M
1 reviews | Active since Jan 2020
17 Dec 2025, 08:39
Easy pay is messing with me and it’s HORRIBLE
This service provider is HORRIBLE. I paid for my Fibre on Sunday and they haven’t transferred I the service provider. They keep telling me to call again and again. I’m devastated
0
Replies (0)TN
Tholakele N
1 reviews | Active since Jan 2020
9 Dec 2025, 05:28
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money.now the loan shark want to sell her house because she borrowed the money for funeral arrangements,all that is because of easypay poor service.easypay pay Zandile Zondo ticket number 236528
Helpful (0)
|Replies (0)TN
Tholakele N
1 reviews | Active since Jan 2020
9 Dec 2025, 05:28
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money
Easypay please pay my Aunt her money,she claimed and it's approved but now they keep saying money will be in on Monday comes Monday there's no money.now the loan shark want to sell her house because she borrowed the money for funeral arrangements,all that is because of easypay poor service.easypay pay Zandile Zondo ticket number 236528
0
Replies (0)TN
Tholakele N
1 reviews | Active since Jan 2020
3 Dec 2025, 06:35
My Aunt made claim on 27 November 2025 and it's says 48 hours mind you till this day she still waiting,she needs that money towards funeral arrangements and the body on the mortuary is rating every day
My Aunt made claim on 27 November 2025 and it's says 48 hours mind you till this day she still waiting,she needs that money towards funeral arrangements and the body on the mortuary is rating every day .# easy pay please pay your claims on time
Helpful (0)
|Replies (0)TN
Tholakele N
1 reviews | Active since Jan 2020
3 Dec 2025, 06:35
My Aunt made claim on 27 November 2025 and it's says 48 hours mind you till this day she still waiting,she needs that money towards funeral arrangements and the body on the mortuary is rating every day
My Aunt made claim on 27 November 2025 and it's says 48 hours mind you till this day she still waiting,she needs that money towards funeral arrangements and the body on the mortuary is rating every day .# easy pay please pay your claims on time
0
Replies (0)SM
Selinah M
1 reviews | Active since Jan 2020
8 Nov 2025, 20:16
Easypay and Norlam attorneys I need my money
I made a payment to Norlam Attorneys on the 25th June and provided proof of payment however till today the money is still not allocated becuase they claim they didnt receive the money. I checked numerous time with my bank and the payment is sucesfull. Easypay its difficult to get hold of them and Norlam attorneys is not willing to invesitigate on their side,
Helpful (0)
|Replies (0)SM
Selinah M
1 reviews | Active since Jan 2020
8 Nov 2025, 20:16
Easypay and Norlam attorneys I need my money
I made a payment to Norlam Attorneys on the 25th June and provided proof of payment however till today the money is still not allocated becuase they claim they didnt receive the money. I checked numerous time with my bank and the payment is sucesfull. Easypay its difficult to get hold of them and Norlam attorneys is not willing to invesitigate on their side,
0
Replies (0)MM
Milly M
1 reviews | Active since Jan 2020
4 Nov 2025, 22:45
Payment Failed
I made a payment in my banking app using the East Pay services to pay for ECS account ,my bank confirmed the payment was successful,but Easy Pay is giving me the runout to get my money back since it didn't reach the receiver
Helpful (0)
|Replies (0)MM
Milly M
1 reviews | Active since Jan 2020
4 Nov 2025, 22:45
Payment Failed
I made a payment in my banking app using the East Pay services to pay for ECS account ,my bank confirmed the payment was successful,but Easy Pay is giving me the runout to get my money back since it didn't reach the receiver
0
Replies (0)SN
Samantha N
1 reviews | Active since Jan 2020
21 Oct 2025, 06:56
PATHETIC SERVICE AND INCONSIDERATE PEOPLE
I SERIOUSLY WISH I WAS NOT FORCED TO RATE THEM OR WAS GIVEN A MINUS OPTION. I MADE PAYMENT FOR MY WIFI THROUGH EASY PAY ON 05/10/2025 TO DATE MY ISP HAS STILL NOT RECEIVED THE PAYMENT AND THIS RESULTED IN MY SERVICE BEING SUSPENDED. I BEEN ASKING, BEGGING, PLEADING UNTIL I FINALLY LOST MY MIND AND STARTED SWEARING AT EASY PAY, BECAUSE THEY GOING ROUND AND ROUND. LAST WEEK I WAS TOLD THEIR BANK IS FNB AND THE PAYMENT IS STUCK WITH THEM BY THE END OF LAST WEEK IT WAS GOING TO BE RELEASED AND EITHER REFUNDED BACK TO ME TO MAKE PAYMENT TO MY ISP OR PUSHED TO THE ISP. I BEEN EMAILING AND BEING IGNORED CONSTANTLY, I CALL I LEAVE MESSAGES BECAUSE THEY REFUSED TO ANSWER AND EVEN THAT GETS IGNORED. I AM TIRED OF EASYPAY AND THEIR LEVEL OF UNPROFESSIONALISM WHICH HAS COSTED ME ALOT THIS MONTH AS I WAS FORCED TO TRAVEL 180KM EVERYDAY TO WORK AND BACK WHEN I HAVE A HYBRID OPTION. I WAS FORCED TO BUY DATA TO WORK AT HOME WHEN I DONT GET TO FINISH AT THE OFFICE. I AM REALLY UPSET AND JUST WANT MY MONEY BACK AND THEY CAN GO TO HELL......................................... TO TOP IT ALL THE FIRST PERSON I SPOKE TO AVELA THAT ESCALATED THE CALL PUT ALL WRONG INFORMATION ON THE CALL AND IT RESULTED IN CAMAGU PRETENDING TO HELP ME AND RECTIFY IT BUT STILL NOTHING REF NUMBER:ESP43966 FOR ESCALATION THAT WAS REALLY NOT AN ESCALATION AT ALL. ANOTHER WAIST OF TIME
Helpful (0)
|Replies (0)SN
Samantha N
1 reviews | Active since Jan 2020
21 Oct 2025, 06:56
PATHETIC SERVICE AND INCONSIDERATE PEOPLE
I SERIOUSLY WISH I WAS NOT FORCED TO RATE THEM OR WAS GIVEN A MINUS OPTION. I MADE PAYMENT FOR MY WIFI THROUGH EASY PAY ON 05/10/2025 TO DATE MY ISP HAS STILL NOT RECEIVED THE PAYMENT AND THIS RESULTED IN MY SERVICE BEING SUSPENDED. I BEEN ASKING, BEGGING, PLEADING UNTIL I FINALLY LOST MY MIND AND STARTED SWEARING AT EASY PAY, BECAUSE THEY GOING ROUND AND ROUND. LAST WEEK I WAS TOLD THEIR BANK IS FNB AND THE PAYMENT IS STUCK WITH THEM BY THE END OF LAST WEEK IT WAS GOING TO BE RELEASED AND EITHER REFUNDED BACK TO ME TO MAKE PAYMENT TO MY ISP OR PUSHED TO THE ISP. I BEEN EMAILING AND BEING IGNORED CONSTANTLY, I CALL I LEAVE MESSAGES BECAUSE THEY REFUSED TO ANSWER AND EVEN THAT GETS IGNORED. I AM TIRED OF EASYPAY AND THEIR LEVEL OF UNPROFESSIONALISM WHICH HAS COSTED ME ALOT THIS MONTH AS I WAS FORCED TO TRAVEL 180KM EVERYDAY TO WORK AND BACK WHEN I HAVE A HYBRID OPTION. I WAS FORCED TO BUY DATA TO WORK AT HOME WHEN I DONT GET TO FINISH AT THE OFFICE. I AM REALLY UPSET AND JUST WANT MY MONEY BACK AND THEY CAN GO TO HELL......................................... TO TOP IT ALL THE FIRST PERSON I SPOKE TO AVELA THAT ESCALATED THE CALL PUT ALL WRONG INFORMATION ON THE CALL AND IT RESULTED IN CAMAGU PRETENDING TO HELP ME AND RECTIFY IT BUT STILL NOTHING REF NUMBER:ESP43966 FOR ESCALATION THAT WAS REALLY NOT AN ESCALATION AT ALL. ANOTHER WAIST OF TIME
0
Replies (0)JW
John W
1 reviews | Active since Jan 2020
19 Oct 2025, 09:49
EasyPay not so easy
We have endless issues buying prepaid electricity from this company. And when you try to contact them, either nobody answers the phone or you "are outside business hours"! What is the point of a helpdesk/line that does not get answered?? And buying the prepaid electricity is almost impossible, whether through their own website or through our banking app... Absolutely ****** useless!! 🤬🤬🤬🤬
Helpful (0)
|Replies (0)JW
John W
1 reviews | Active since Jan 2020
19 Oct 2025, 09:49
EasyPay not so easy
We have endless issues buying prepaid electricity from this company. And when you try to contact them, either nobody answers the phone or you "are outside business hours"! What is the point of a helpdesk/line that does not get answered?? And buying the prepaid electricity is almost impossible, whether through their own website or through our banking app... Absolutely ****** useless!! 🤬🤬🤬🤬
0
Replies (0)