Way below standard service!!!!

We moved from Johannesburg to KZN 1st August. The service we received UNTIL the move was done was good. Payments were done by us BEFORE required. Extra boxes were used and and we had to pay for those. We paid on presentation of invoice. On 1st August, we received a call to say their truck broke down and alternate company was used to transport our goods.

The goods arrived with 12 boxes missing, lots of items broken. I notified the company and to date have not received a resolution. I was told that I will definitely receive feedback tomorrow so I wait with bated breath!!!

Today again, I found out a whole lot of appliances are missing. We have brand new clothing (for which I have proof of purchase) missing. I keep getting the run around for a resolution and they do not want to advise what the plan of action is for the missing boxes. They claim that they had miscalculated the boxes BUT I paid for the boxes!!! AND what about all the missing items that I am bringing to your attention!!!!

WE are waiting over a month for a resolution and THEY didn't wait for their payment!!!!

I WILL NEVER, EVER RECOMMEND EBENEZER TO ANYONE!!!!