Zoltac
1.3|103 reviews
MH
Mandava H
1 reviews | Active since Member
23 Jan 2024, 12:57
Inhumane accommodation at R4500 per night
Shocking, horrible, inhumane accomodation at Sharkbay Hotel, Villa 3. Black mould in bedroom, years of spider webs and spider infestation. Handled so poorly by management and head office. Booking agent Jennifer is terrible, manipulative. Makes as if she is trying to help support the horrific situation but only plays on client emotions. At R4500 per night. Kept asking to leave but they would not refund, felt like we were held hostage in accommodation reduced to 2 rooms in hotel when we needed 3 for medical reasons explained. No Health and Safety Officier at premises. Complaints as far back as 2021 on same accomodation, only saw after horrible experience! This group should be closed down by the tourism industry. I have 80 photos with videos to proof everything I say.
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Replies (58)Zoltac's replyOfficial
24 Jan 2024, 11:27 Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Sharkbay Hotel, Villa 3. We are truly sorry to hear that your experience did not meet the standards we strive to uphold.
We take all guest feedback seriously and would like the opportunity to investigate the concerns you have raised in your review. To ensure that your complaint is thoroughly reviewed and addressed appropriately, we kindly ask that you direct the details of your experience, along with any supporting photos and videos, to our dedicated complaints department at letusknow@touchdown-africa.com. Our team is committed to resolving guest concerns, and we assure you that your feedback will be examined with the utmost attention it deserves. We value open communication and the opportunity to rectify any areas where our service may have fallen short.
Thank you once again for bringing these issues to our attention. We are dedicated to improving our services and guest experiences, and your input is crucial in guiding our efforts.
Sincerely,
Sharon
Thank you for taking the time to share your feedback regarding your recent stay at Sharkbay Hotel, Villa 3. We are truly sorry to hear that your experience did not meet the standards we strive to uphold.
We take all guest feedback seriously and would like the opportunity to investigate the concerns you have raised in your review. To ensure that your complaint is thoroughly reviewed and addressed appropriately, we kindly ask that you direct the details of your experience, along with any supporting photos and videos, to our dedicated complaints department at letusknow@touchdown-africa.com. Our team is committed to resolving guest concerns, and we assure you that your feedback will be examined with the utmost attention it deserves. We value open communication and the opportunity to rectify any areas where our service may have fallen short.
Thank you once again for bringing these issues to our attention. We are dedicated to improving our services and guest experiences, and your input is crucial in guiding our efforts.
Sincerely,
Sharon
Best regards,
Zoltac's reply24 Jan 2024, 11:27
Official
Dear Guest,
Thank you for taking the time to share your feedback regarding your recent stay at Sharkbay Hotel, Villa 3. We are truly sorry to hear that your experience did not meet the standards we strive to uphold.
We take all guest feedback seriously and would like the opportunity to investigate the concerns you have raised in your review. To ensure that your complaint is thoroughly reviewed and addressed appropriately, we kindly ask that you direct the details of your experience, along with any supporting photos and videos, to our dedicated complaints department at letusknow@touchdown-africa.com. Our team is committed to resolving guest concerns, and we assure you that your feedback will be examined with the utmost attention it deserves. We value open communication and the opportunity to rectify any areas where our service may have fallen short.
Thank you once again for bringing these issues to our attention. We are dedicated to improving our services and guest experiences, and your input is crucial in guiding our efforts.
Sincerely,
Sharon
Thank you for taking the time to share your feedback regarding your recent stay at Sharkbay Hotel, Villa 3. We are truly sorry to hear that your experience did not meet the standards we strive to uphold.
We take all guest feedback seriously and would like the opportunity to investigate the concerns you have raised in your review. To ensure that your complaint is thoroughly reviewed and addressed appropriately, we kindly ask that you direct the details of your experience, along with any supporting photos and videos, to our dedicated complaints department at letusknow@touchdown-africa.com. Our team is committed to resolving guest concerns, and we assure you that your feedback will be examined with the utmost attention it deserves. We value open communication and the opportunity to rectify any areas where our service may have fallen short.
Thank you once again for bringing these issues to our attention. We are dedicated to improving our services and guest experiences, and your input is crucial in guiding our efforts.
Sincerely,
Sharon
Best regards,