Echo 4x4 Disaster!!!!

Besides the fact that my Chobe Trailer was delivered 10 days late resulting in me leaving on my holiday a week later, loosing money in the process the after sales service is hugely disappointing and nothing short of Pathetic and and Unprofessional!! Having delivered my trailer from Echo in Ireni Pretoria to Echo in Cape Town it shorted many of the items. The trailer was scratched and the water tap was badly dented and bent. The Sweat sheets was full of grime and dirt and my wife had to remove this to wash it before we reinstalling it.

The Upholstery of the cushins were hooked in some places and I the Gas cylinder holder were not properly fitted. Dawie the sales man in Pretoria at Echo Ireni took notice of this as I reported this to him in the presence of the Echo representative in Cape Town,

He assured me that when I return from holiday they will collect the trailer and fix all of the issues. I have a copy of his whatsap message to this effect. Needless to say it took 2 .5 months since I returned from holiday for them to collect my trailer in Kommetjie where I stay. Defects reported at the time of collection from Cape Town I am now being billed for!!!!

They have had my trailer since the middle of March and we are now in June and still have not had my trailer back. I had a booking for Easter that I could not even go to as they were not done.

The total arrogance and unprofessional behavior of the management and owners leaves much to be desired!!!!

I regret ever doing business with this company. Totally shocking!!!!