Worst service I've experienced in my life!!!!

Worst service I've experienced in my life!!!! First engagement was on 23 January 2025. Till today, after having to pay twice, the job is still not complete. Their comments quoted : “Good morning we have ordered the glass it does take 10 to 15 working days we have asked them to prioritise it. Hopefully it will be ready next Friday and we can installed, for some reason not sure where we heard white translusant that is quicker turnaround. Tamiek is new and so are we so please bare with us i thought she communicated this with you regards Carol” “Hi sorry Jacob i went to shower after i messaged you, yes i agree , however i didn't know the double glazing and white translucent was 2 different glasses, we are learning from our drivers and installers, regards Carol” So they have no idea what they are doing but their customers have to fit the bill for their learning experience. Very disappointed. STAY AWAY