UNSATISFACTORY MANAGEMENT BY ECLIPTIC BUILDING MANAGEMENT

Ms J Brook of Ecliptic estate management has failed in her duty to respond to owners' legitimate enquiries about maintenance matters at Gleneagles complex. She has been rude in email correspondence. She has failed to comply with proper professional conduct by offering an electioneering speech immediately prior to the election of Trustees at an AGM. She is an employee of the owners of the building, and has no right to offer such a speech at an AGM. Ms Brook takes the Minutes at Trustee meetings, has omitted crucial details and has not correctly represented others. On having this pointed out by a trustee, Ms Brook was rude in response. And failed to amend or supplement the Minutes. Needless to say, Minutes are a crucial official record of Trustee business, and the aw requires them to be full, accurate and comprehensive. Ms Brook's company is responsible for painting at the complex. One of her staff members managed to allow at least three lift landings to be painted in a wholly inappropriate colour, a vast deviation from the original colour. This "mistake" was app**** from floor to ceiling, and the slightest glance showed the colour was wrong. It was only after owners raised the alarm, that this project was stopped. This "ërror" bespoke lack of supervision or even proper knowledge of how to proceed with such a paint project. Ms Brook's employee, when questioned, stated she was told that the colour would change "when it dried." This with reference to the original beige/cream as opposed to the new paint, a pink colour. Additionally, the original was 3 different tones in specific sections. However, the pink colour was painted floor to ceiling, uniformally.. On 7/2/25 at about 7:30 pm I heard a rushing of water. On investigation, I discovered a serious hot water leak, gushing down an exterior wall and also pouring into the ba*****t. I immediately mailed Ms Brook about this. To date, 13/2/25, Ms Brook has not deigned to acknowledge receipt of that communication, let alone thank one. These examples suggest serious deficiencies in the abilities of Ecliptic Estate Management. They suggest Mis- and mal-management. I would give this business no "stars" if the option was available.