Ecofire trading
1|1 reviews
A
Anonymous
1 reviews | Active since Member
08 Aug 2024, 06:38
Rude admin staff
I recently used them to install a gas fireplace. Once the fireplace insert arrived, I noticed it was scratched and soon realised it was spray painted with hardware spray paint. The brief that was given to the sales person was not handed over to the installer( although the installer was a sweet guy and it wasn’t his fault.) I then asked him to adjust a couple of things and powder coat the insert. Within the 2 weeks it was then reinstalled.
Payment terms are 90% to place order and 10% on installation. 2 days after the installation I was contacted by a rude receptionist who lacked complete professionalism, demanding why the balance had not being paid. Admittedly I was off ill and only really looked at the email on that day of the call. My issue is not the payment that needed to be made it’s the manner in which I was spoken to. The fact that they would make such an issue over a R2000 payment when I have already payed R19k is crazy. I’ve never been spoke to like that before. I have another fireplace to convert and will certainly not be using them.
Helpful (0)
Replies (106)0
Replies (106)Ecofire trading's replyOfficial
26 Sept 2024, 08:08We confirm that we carried out the work discussed. Several facts are however have been misconstrued. This was not a brand new unit that was purchased from us. It was a conversion of an old rusted double sided unit, from wood to gas. On client's insistence a discount was applied to the quotation.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Best regards,
Ecofire trading's reply26 Sept 2024, 08:08
Official
We confirm that we carried out the work discussed. Several facts are however have been misconstrued. This was not a brand new unit that was purchased from us. It was a conversion of an old rusted double sided unit, from wood to gas. On client's insistence a discount was applied to the quotation.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Best regards,
Ecofire trading's replyOfficial
26 Sept 2024, 08:15We confirm that we carried out the work discussed. Several facts are however have been misconstrued. This was not a brand new unit that was purchased from us. It was a conversion of an old rusted double sided unit, from wood to gas. On client's insistence a discount was applied to the quotation.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Best regards,
Ecofire trading's reply26 Sept 2024, 08:15
Official
We confirm that we carried out the work discussed. Several facts are however have been misconstrued. This was not a brand new unit that was purchased from us. It was a conversion of an old rusted double sided unit, from wood to gas. On client's insistence a discount was applied to the quotation.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Firstly the standard coating on the job is sprayed, not powder-coated. When the client complained about this, we custom powder-coated her unit at no additional cost to herself. Obviously this process took additional time.
Ecofire’s Terms and Conditions state 80% upfront and 20% on completion. On completion of the job we tried to contact the client several time to settle the 20% balance. We faced difficulties in contacting her, perhaps because she was ill.
When we finally reached her, she was the one who was extremely rude, if fact she swore at our admin personnel, who was simply and respectfully following up on money that was owed to us. The client commented “Can’t Ecofire pay our rent, that we need the money so desperately”. She yelled and hung up the phone.
Further to this she was extremely rude to our gas installer, who she dealt with directly, as well as our shop manager. It seems she misunderstood the spec of the job, Ecofire still stepped up and powder-coated her unit at our additional expense.
Our admin staff were simply executing their duties by following up on outstanding balances that are in fact due on completion of work. While R2000 may seem like a small amount to the client, it is still due. R2000 multiplied by many clients has a severe impact on cashflow in a business.
Regardless of how insubstantial the R2000 outstanding was in her view, it was still due. We should not be subjected to verbal abuse to extricate money from a complete job.
She finally paid the balance in the form of an over payment. We refunded the overpaid portion immediately.
Ecofire takes pride in their products, installations, as well as their work ethic.
Whilst "the client is always right" applies, we are entitled to payment for jobs completed. Ecofire went the extra mile to accommodate this client in all matters.
Best regards,