Poor service

I am extremely dissatisfied with the poor service at Eco Motel Park Station. I have been a long-term client, but I can no longer tolerate the subpar service while continuing to pay the full price.

Firstly, the Wi-Fi is always down. There's a rewards card at the reception that would offer me a discount, but every time I try to sign up, I’m told the network is unavailable. I am now eligible for a discount or day off, but once again, the network is always down, so I end up paying full price.

Additionally, the water in the shower is never hot, and the shower is frequently clogged, leaving dirty water from the previous user. This is extremely unhygienic. The toilets do not flush properly, the TV doesn't work, and the lights in room 330 are out. Often, the power is off for days, which is incredibly frustrating.

At one point, I had to check out early and find alternative accommodation. How can such a large business operate without a generator or some backup solution for these ongoing issues?