Persistence of poor customer service delivery

Update on my initial review: My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.