Ecovacs South Africa
Unclaimed Business
|1.7|6 Reviews (last 12 months)|This business does not respond to reviews
Ecovacs South Africa
Unclaimed Business
|1.7
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAW
Albert W
1 reviews | Active since Jan 2020
23 Apr 2026, 11:38
Unacceptable Delays & Poor Service – Formal Refund Request Under CPA
I purchased a Deebot X11 OMNI on 14 November 2025. Within a short period, the unit developed a fault and began making a loud noise. Ecovacs collected the device for repair on 9 March 2026. Since then, the handling of this matter has been unacceptable. Communication has been extremely poor. As of 2 April 2026, I was informed that the matter is “awaiting management feedback,” and there has been no meaningful progress since. Attempts to contact the call centre are futile—you are simply placed on hold indefinitely. I personally abandoned a call today after waiting over 20 minutes without assistance. It has now been more than a month without the product, with no resolution, no clear timeline, and no accountability. In terms of the Consumer Protection Act, consumers are entitled to goods that are of good quality, in working order, and durable. Where a product fails within six months of purchase, the consumer has the right to choose between repair, replacement, or a refund. Additionally, repairs must be completed within a reasonable time. Ecovacs has failed on both counts: • The product was defective within a short period • The repair has not been completed within a reasonable time • Communication and support have been wholly inadequate Given these failures, I am formally exercising my rights under the CPA and requesting a full refund. If this matter is not resolved urgently, I will have no option but to escalate it to the National Consumer Commission and pursue further action.
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Albert W
1 reviews | Active since Jan 2020
23 Apr 2026, 11:38
Unacceptable Delays & Poor Service – Formal Refund Request Under CPA
I purchased a Deebot X11 OMNI on 14 November 2025. Within a short period, the unit developed a fault and began making a loud noise. Ecovacs collected the device for repair on 9 March 2026. Since then, the handling of this matter has been unacceptable. Communication has been extremely poor. As of 2 April 2026, I was informed that the matter is “awaiting management feedback,” and there has been no meaningful progress since. Attempts to contact the call centre are futile—you are simply placed on hold indefinitely. I personally abandoned a call today after waiting over 20 minutes without assistance. It has now been more than a month without the product, with no resolution, no clear timeline, and no accountability. In terms of the Consumer Protection Act, consumers are entitled to goods that are of good quality, in working order, and durable. Where a product fails within six months of purchase, the consumer has the right to choose between repair, replacement, or a refund. Additionally, repairs must be completed within a reasonable time. Ecovacs has failed on both counts: • The product was defective within a short period • The repair has not been completed within a reasonable time • Communication and support have been wholly inadequate Given these failures, I am formally exercising my rights under the CPA and requesting a full refund. If this matter is not resolved urgently, I will have no option but to escalate it to the National Consumer Commission and pursue further action.
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Eldale S
1 reviews | Active since Jan 2020
23 Mar 2026, 08:30
Poor support & design flaw – think twice before buying
I purchased an Ecovacs Deebot T30 Pro Omni from Yuppiechef on 8 July 2025. By November 2025 (around 4 months later), the unit started failing to locate its docking station, running the battery flat in attempts to return, making it impossible to use unattended. The repair was logged on 13 January 2026, the machine collected on 19 January, and returned on 16 February – almost 5 weeks of lost use. According to the technician’s report, the cause was dust accumulation on internal components, including critical sensors and electronic parts, which caused the docking sensors to fail. This is extremely concerning for a vacuum cleaner: it is designed to collect dust, yet dust reaching critical internal components causes malfunction. Given the design, recurrence seems inevitable, even with meticulous maintenance in a normal 3-bedroom household. After return, a new safety issue arose: the docking station now trips electricity. Communication from Ecovacs support, particularly Chandre, has been minimal, delayed, and consistently fails to address the actual concerns raised. Despite my first detailed email on 17 February, followed by multiple emails and phone calls, as of 23 March I have still received no substantive response, only generic correspondence that does not resolve the issues. At one point, support even claimed the machine was “ready for dispatch” after it had already been returned, showing poor tracking and disregard for the customer. Given the design flaw, repeated downtime, minimal support, and looming warranty expiration, this is not a product/brand I can recommend. Think twice before buying – you risk losing weeks to repairs, dealing with recurring faults, and facing expensive fixes once the one-year warranty expires.
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Eldale S
1 reviews | Active since Jan 2020
23 Mar 2026, 08:30
Poor support & design flaw – think twice before buying
I purchased an Ecovacs Deebot T30 Pro Omni from Yuppiechef on 8 July 2025. By November 2025 (around 4 months later), the unit started failing to locate its docking station, running the battery flat in attempts to return, making it impossible to use unattended. The repair was logged on 13 January 2026, the machine collected on 19 January, and returned on 16 February – almost 5 weeks of lost use. According to the technician’s report, the cause was dust accumulation on internal components, including critical sensors and electronic parts, which caused the docking sensors to fail. This is extremely concerning for a vacuum cleaner: it is designed to collect dust, yet dust reaching critical internal components causes malfunction. Given the design, recurrence seems inevitable, even with meticulous maintenance in a normal 3-bedroom household. After return, a new safety issue arose: the docking station now trips electricity. Communication from Ecovacs support, particularly Chandre, has been minimal, delayed, and consistently fails to address the actual concerns raised. Despite my first detailed email on 17 February, followed by multiple emails and phone calls, as of 23 March I have still received no substantive response, only generic correspondence that does not resolve the issues. At one point, support even claimed the machine was “ready for dispatch” after it had already been returned, showing poor tracking and disregard for the customer. Given the design flaw, repeated downtime, minimal support, and looming warranty expiration, this is not a product/brand I can recommend. Think twice before buying – you risk losing weeks to repairs, dealing with recurring faults, and facing expensive fixes once the one-year warranty expires.
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Elske V
1 reviews | Active since Jan 2020
8 Feb 2026, 19:34
Turned my frown upside down!
UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.
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Elske V
1 reviews | Active since Jan 2020
8 Feb 2026, 19:34
Turned my frown upside down!
UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.
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Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:58
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant decrease in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised (via OnedayOnly) that the assessment would take 10–15 working days Ecovacs closed over the festive season without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution, with the only update being that Ecovacs is “very busy” and requesting patience This means I have been without a clear outcome for nearly two months, which is unacceptable, especially considering the cost of the product. A review of recent HelloPeter feedback reflects numerous similar complaints involving extended delays, lack of communication, and unresolved after-sales cases, which aligns closely with my experience. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating. This should never be the customer’s burden when a product fails under normal use and within a reasonable ownership period. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. Based on the lack of communication and prolonged delays, I am increasingly concerned that the return may ultimately be disputed or rejected, despite the unit being hardly used and failing under normal operating conditions. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I strongly advise potential buyers to be very cautious, as the support experience does not match the premium pricing of the products.
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Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:58
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant decrease in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised (via OnedayOnly) that the assessment would take 10–15 working days Ecovacs closed over the festive season without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution, with the only update being that Ecovacs is “very busy” and requesting patience This means I have been without a clear outcome for nearly two months, which is unacceptable, especially considering the cost of the product. A review of recent HelloPeter feedback reflects numerous similar complaints involving extended delays, lack of communication, and unresolved after-sales cases, which aligns closely with my experience. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating. This should never be the customer’s burden when a product fails under normal use and within a reasonable ownership period. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. Based on the lack of communication and prolonged delays, I am increasingly concerned that the return may ultimately be disputed or rejected, despite the unit being hardly used and failing under normal operating conditions. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I strongly advise potential buyers to be very cautious, as the support experience does not match the premium pricing of the products.
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Cecil H
1 reviews | Active since Jan 2020
10 Dec 2025, 06:51
Poor product delivery
Ordered and paid for a Robot on 2nd Dec. Its now the 10th but still no delivery. Email confirmation stated that they would inform me when item is shipped. No communication whatsoever. Really poor customer service. See that they only have two ratings and both are BAD. So this is the 3rd.
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Cecil H
1 reviews | Active since Jan 2020
10 Dec 2025, 06:51
Poor product delivery
Ordered and paid for a Robot on 2nd Dec. Its now the 10th but still no delivery. Email confirmation stated that they would inform me when item is shipped. No communication whatsoever. Really poor customer service. See that they only have two ratings and both are BAD. So this is the 3rd.
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JJ B
1 reviews | Active since Jan 2020
17 Nov 2025, 11:30
Broken Promises and Poor Service at Ecovacs Paarden Eiland
I am giving one star because the pricing commitment made to me in person was not honored, and subsequent communication contradicted what was promised. In addition, the showroom service was poor. While an apology was offered, Ecovacs Paarden Eiland refused to take accountability or uphold the assurance given, which undermines trust and transparency.
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JJ B
1 reviews | Active since Jan 2020
17 Nov 2025, 11:30
Broken Promises and Poor Service at Ecovacs Paarden Eiland
I am giving one star because the pricing commitment made to me in person was not honored, and subsequent communication contradicted what was promised. In addition, the showroom service was poor. While an apology was offered, Ecovacs Paarden Eiland refused to take accountability or uphold the assurance given, which undermines trust and transparency.
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Nico W
1 reviews | Active since Jan 2020
31 May 2025, 12:23
Ecovacs terrible repair service
We have bought 8 robots from Ecovacs SA...probably the household with the most Ecovacs robots!!!! and this has been the worst repair on our Deebot X2 Omni...was at repair centre for month...said repairs are done..collected machine...now stays on orange...so doesn't charge full...doesn't return to station AT ALL... moppingplate STILL falls out after repair ...moppingpads doesn't turn now...doesn't lift moppingpads up anymore.......TERRIBLE!!!!
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Nico W
1 reviews | Active since Jan 2020
31 May 2025, 12:23
Ecovacs terrible repair service
We have bought 8 robots from Ecovacs SA...probably the household with the most Ecovacs robots!!!! and this has been the worst repair on our Deebot X2 Omni...was at repair centre for month...said repairs are done..collected machine...now stays on orange...so doesn't charge full...doesn't return to station AT ALL... moppingplate STILL falls out after repair ...moppingpads doesn't turn now...doesn't lift moppingpads up anymore.......TERRIBLE!!!!
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Ingrid P
1 reviews | Active since Jan 2020
10 Apr 2024, 17:09
Best after sales service ever!
I recently purchased a Deebot X2 Omni Robot Vacuum Cleaner from Ecovacs South Africa in Cape Town. Initially I had a few teething problems mostly due to my inexperience with machines like this. On contacting the Ecovacs support team they responded quickly with clear understandable instructions. Subsequently I visited their showroom in Paarden Island and was blown away by the support team’s enthusiasm for their products and the outstanding service we received. Awesome after sales service and a company I’ll happily recommend.
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Ingrid P
1 reviews | Active since Jan 2020
10 Apr 2024, 17:09
Best after sales service ever!
I recently purchased a Deebot X2 Omni Robot Vacuum Cleaner from Ecovacs South Africa in Cape Town. Initially I had a few teething problems mostly due to my inexperience with machines like this. On contacting the Ecovacs support team they responded quickly with clear understandable instructions. Subsequently I visited their showroom in Paarden Island and was blown away by the support team’s enthusiasm for their products and the outstanding service we received. Awesome after sales service and a company I’ll happily recommend.
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