ES
Ecovacs South Africa
Unclaimed Business
ES
Ecovacs South Africa
Unclaimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Jun '25 - May '26
5(0%)
4(12.5%)
3(0%)
2(12.5%)
1(75%)
5(0%)
4(12.5%)
3(0%)
2(12.5%)
1(75%)
Frequently Asked Questions About Ecovacs South Africa
Ecovacs South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked Ecovacs South Africa across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEV
Elske V
1 reviews | Active since Jan 2020
8 Feb 2026, 19:34
Turned my frown upside down!
UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.
Helpful (0)
|Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
8 Feb 2026, 19:34
Turned my frown upside down!
UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.
0
Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:58
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant decrease in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised (via OnedayOnly) that the assessment would take 10–15 working days Ecovacs closed over the festive season without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution, with the only update being that Ecovacs is “very busy” and requesting patience This means I have been without a clear outcome for nearly two months, which is unacceptable, especially considering the cost of the product. A review of recent HelloPeter feedback reflects numerous similar complaints involving extended delays, lack of communication, and unresolved after-sales cases, which aligns closely with my experience. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating. This should never be the customer’s burden when a product fails under normal use and within a reasonable ownership period. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. Based on the lack of communication and prolonged delays, I am increasingly concerned that the return may ultimately be disputed or rejected, despite the unit being hardly used and failing under normal operating conditions. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I strongly advise potential buyers to be very cautious, as the support experience does not match the premium pricing of the products.
Helpful (0)
|Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:58
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant decrease in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised (via OnedayOnly) that the assessment would take 10–15 working days Ecovacs closed over the festive season without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution, with the only update being that Ecovacs is “very busy” and requesting patience This means I have been without a clear outcome for nearly two months, which is unacceptable, especially considering the cost of the product. A review of recent HelloPeter feedback reflects numerous similar complaints involving extended delays, lack of communication, and unresolved after-sales cases, which aligns closely with my experience. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating. This should never be the customer’s burden when a product fails under normal use and within a reasonable ownership period. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. Based on the lack of communication and prolonged delays, I am increasingly concerned that the return may ultimately be disputed or rejected, despite the unit being hardly used and failing under normal operating conditions. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I strongly advise potential buyers to be very cautious, as the support experience does not match the premium pricing of the products.
0
Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:39
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant drop in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised the assessment would take 10–15 working days Ecovacs closed over the festive season, without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution This means I have been without a clear outcome for nearly two months, which is unacceptable—especially considering the cost of the product. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating, which should never be the customer’s burden when a product fails under normal use. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I would strongly advise potential buyers to be very cautious, especially given the premium pricing, as the support experience does not match the product cost.
Helpful (0)
|Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:39
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant drop in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised the assessment would take 10–15 working days Ecovacs closed over the festive season, without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution This means I have been without a clear outcome for nearly two months, which is unacceptable—especially considering the cost of the product. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating, which should never be the customer’s burden when a product fails under normal use. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I would strongly advise potential buyers to be very cautious, especially given the premium pricing, as the support experience does not match the product cost.
0
Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:37
Very disappointed in Ecovacs South Africa
I have always been a big support of Ecovacs, I have purchased 3 already. The one Ecovacs I purchased in April 2025 Hardly been used- The Deebot started to decrease in performance in just about 4 times of using it- this is the Ecovacs DEEBOT T10 TURBO. I logged a return with Onedayonly in November 2025 as it was purchased through them. The service from OnedayOnly is really not too bad, the response time is acceptable, BUT the feedback from Ecovacs and resolution is beyond terrible. I started with the return on the 27 November 2025 after they requested photos etc. It took about a week to reachj Ecovac if I am not mistaken- there's not really clear time lines. On the 9th Dec Onedayonly informed me it will take about 10–15 working days for the assessment to be completed.. Ecovacs also closed over the Festive season- this was also not communicated to me.. Its 20 Jan 2026 IAM STILL WAITING FOR FEEDBACK.. I have a feeling in my gut that they are going to dispute or reject it anyhow as customer satisfaction is clearly not very high on their list. Your machines are very expensive, I bought another one to keep me going as I cannot go without one (business reasons etc). I will definitely switch brands in the future as I don't want to struggle like this should machine number 4 also decides to act up. BE VERY CAUTIOUS OF THEIR AFRER SALES SERVICE..
Helpful (0)
|Replies (0)EV
Elske V
1 reviews | Active since Jan 2020
20 Jan 2026, 13:37
Very disappointed in Ecovacs South Africa
I have always been a big support of Ecovacs, I have purchased 3 already. The one Ecovacs I purchased in April 2025 Hardly been used- The Deebot started to decrease in performance in just about 4 times of using it- this is the Ecovacs DEEBOT T10 TURBO. I logged a return with Onedayonly in November 2025 as it was purchased through them. The service from OnedayOnly is really not too bad, the response time is acceptable, BUT the feedback from Ecovacs and resolution is beyond terrible. I started with the return on the 27 November 2025 after they requested photos etc. It took about a week to reachj Ecovac if I am not mistaken- there's not really clear time lines. On the 9th Dec Onedayonly informed me it will take about 10–15 working days for the assessment to be completed.. Ecovacs also closed over the Festive season- this was also not communicated to me.. Its 20 Jan 2026 IAM STILL WAITING FOR FEEDBACK.. I have a feeling in my gut that they are going to dispute or reject it anyhow as customer satisfaction is clearly not very high on their list. Your machines are very expensive, I bought another one to keep me going as I cannot go without one (business reasons etc). I will definitely switch brands in the future as I don't want to struggle like this should machine number 4 also decides to act up. BE VERY CAUTIOUS OF THEIR AFRER SALES SERVICE..
0
Replies (0)JM
J M
1 reviews | Active since Jan 2020
15 Jan 2026, 07:23
Persistence of poor customer service delivery
Update on my initial review: My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.
Helpful (0)
|Replies (0)JM
J M
1 reviews | Active since Jan 2020
15 Jan 2026, 07:23
Persistence of poor customer service delivery
Update on my initial review: My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.
0
Replies (0)JM
J M
1 reviews | Active since Jan 2020
22 Dec 2025, 07:39
Poor Customer service and interaction
My Deebot was sent for repair evaluation in mid-October 2025, but I haven’t received a repaired device in over two months. I’ve had to keep in touch with the company myself because the updates on the repair status have non-existent. Questions regarding the repair process were ignored, or I received vague, one-line replies in emails. Despite filing a complaint about the poor customer service and lack of communication, there hasn’t been any formal interaction or updates regarding the device repair status. The secretary I contacted telephonically didn’t return my call, and I haven’t received any further email updates.
Helpful (0)
|Replies (0)JM
J M
1 reviews | Active since Jan 2020
22 Dec 2025, 07:39
Poor Customer service and interaction
My Deebot was sent for repair evaluation in mid-October 2025, but I haven’t received a repaired device in over two months. I’ve had to keep in touch with the company myself because the updates on the repair status have non-existent. Questions regarding the repair process were ignored, or I received vague, one-line replies in emails. Despite filing a complaint about the poor customer service and lack of communication, there hasn’t been any formal interaction or updates regarding the device repair status. The secretary I contacted telephonically didn’t return my call, and I haven’t received any further email updates.
0
Replies (0)CH
Cecil H
1 reviews | Active since Jan 2020
10 Dec 2025, 06:51
Poor product delivery
Ordered and paid for a Robot on 2nd Dec. Its now the 10th but still no delivery. Email confirmation stated that they would inform me when item is shipped. No communication whatsoever. Really poor customer service. See that they only have two ratings and both are BAD. So this is the 3rd.
Helpful (0)
|Replies (0)CH
Cecil H
1 reviews | Active since Jan 2020
10 Dec 2025, 06:51
Poor product delivery
Ordered and paid for a Robot on 2nd Dec. Its now the 10th but still no delivery. Email confirmation stated that they would inform me when item is shipped. No communication whatsoever. Really poor customer service. See that they only have two ratings and both are BAD. So this is the 3rd.
0
Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
17 Nov 2025, 11:30
Broken Promises and Poor Service at Ecovacs Paarden Eiland
I am giving one star because the pricing commitment made to me in person was not honored, and subsequent communication contradicted what was promised. In addition, the showroom service was poor. While an apology was offered, Ecovacs Paarden Eiland refused to take accountability or uphold the assurance given, which undermines trust and transparency.
Helpful (0)
|Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
17 Nov 2025, 11:30
Broken Promises and Poor Service at Ecovacs Paarden Eiland
I am giving one star because the pricing commitment made to me in person was not honored, and subsequent communication contradicted what was promised. In addition, the showroom service was poor. While an apology was offered, Ecovacs Paarden Eiland refused to take accountability or uphold the assurance given, which undermines trust and transparency.
0
Replies (0)