ED
Elske V
Active since Jul 2013
12
Reviews
0
Industries
Reviews
12 reviews4 months ago
Turned my frown upside down!
UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.
0 replies
5 months ago
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant decrease in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised (via OnedayOnly) that the assessment would take 10–15 working days Ecovacs closed over the festive season without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution, with the only update being that Ecovacs is “very busy” and requesting patience This means I have been without a clear outcome for nearly two months, which is unacceptable, especially considering the cost of the product. A review of recent HelloPeter feedback reflects numerous similar complaints involving extended delays, lack of communication, and unresolved after-sales cases, which aligns closely with my experience. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating. This should never be the customer’s burden when a product fails under normal use and within a reasonable ownership period. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. Based on the lack of communication and prolonged delays, I am increasingly concerned that the return may ultimately be disputed or rejected, despite the unit being hardly used and failing under normal operating conditions. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I strongly advise potential buyers to be very cautious, as the support experience does not match the premium pricing of the products.
1 reply
10 months ago
I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
BE AWARE! I have been struggling to get a settlement letter from Directaxis with wesbank cashpower, THEY DONT WANT YOU TO SETTLE the debt/account! Emails goes UNANSWERED, When you phone in, they just telling you that the letter has been sent to your email address- which should be "received in an hour".. we are going for 2 days now.. I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
2 replies
10 months ago
THEY DONT WANT YOU TO SETTLE the debt/account!
BE AWARE! I have been struggling to get a settlement letter from Directaxis with wesbank cashpower, THEY DONT WANT YOU TO SETTLE the debt/account! Emails goes UNANSWERED, When you phone in, they just telling you that the letter has been sent to your email address- which should be "received in an hour".. we are going for 2 days now.. I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
2 replies
11 months ago
Rolando Thomas @ We Buy Cars George
Great service received from Rolando Thomas @ We Buy Cars George, thanks Rolando.
1 reply
41 months ago
Netflorist advertising falsely
I have been a loyal client of Netflorist for many years! They have messed up previous orders where I just left it and accepted the "sorry" over the phone. But Netflorist is getting ridiculous! 1st "mistake" can be excused as an error. the 2nd "mistake" can be seen as an excuse, but from there is plan forming a bad habit and not taking responsibility! I paid a ridiculously amount for the SEDUCTIVE red roses for a birthday present. The receiver received small pink roses in Brown paper.. come on! You charged me over R800 for this!!! The order was placed a week in advance. No more getting ripped off by you, Netflorist. Take some responsibility for your poor service and mistakes. You are in the industry to deliver GIFTS, which was PURCHASED by a client.. that is what the client then expects to receive. You are in the industry to "make people feel special and loved".. start owning up to that, And you are getting paid enough by clients to be able to deliver to a certain level of expectations as you are not "cheap" at all.
0 replies
55 months ago
STAY FAR AWAY FROM THIS COMPANY-THE COURIER GUY
Worst COURIER COMPANY ever!!!! If you have a business that depends on The Courier guy's services, STAY FAR AWAY.. they will cost you business and would not care even a bit.
0 replies
62 months ago
From a Sad to Happy customer
Jonathan Jettoo literally turned a frown upside down.. I was on the verge of cancelling my plan with CL. Jonathan took me under his wing and won me back as a client. Thank you Jonathan. Keep up the good work, Capital Legacy should be very proud of you, you know how to provide and offer a great service to your customers.
1 reply
63 months ago
Auto Integrity is the best
We received the BEST service from the sales executive Mauro and the F&I Priscilla. I will definitely make use of Auto Integrity again. They treat you like VIP. Well done Mauro and Priscilla, you are gold!
0 replies
80 months ago
Dissapointed in Take a lot
I am very very very dissapointed in the level of service I am receiving from you. I am a loyal long standing customer to Take a lot.. I have recently ordered gifts for clients from Take a lot. There is an item missing which I have paid for, with no feedback. Now I am an item short for a client, an item which I was billed for, an item which I have paid for and now no feedback! UNACCEPTABLE!!!!!!!!! SORT MY QUERY SO THAT OUR PATHS CAN SPLIT. You have lost a loyal client who has ordered from you MANY times.
0 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
2 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (66.66666666666667%)