ED
Elske V
Active since Jul 2013
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
Turned my frown upside down!
UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.
0 replies
3 months ago
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant decrease in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised (via OnedayOnly) that the assessment would take 10–15 working days Ecovacs closed over the festive season without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution, with the only update being that Ecovacs is “very busy” and requesting patience This means I have been without a clear outcome for nearly two months, which is unacceptable, especially considering the cost of the product. A review of recent HelloPeter feedback reflects numerous similar complaints involving extended delays, lack of communication, and unresolved after-sales cases, which aligns closely with my experience. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating. This should never be the customer’s burden when a product fails under normal use and within a reasonable ownership period. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. Based on the lack of communication and prolonged delays, I am increasingly concerned that the return may ultimately be disputed or rejected, despite the unit being hardly used and failing under normal operating conditions. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I strongly advise potential buyers to be very cautious, as the support experience does not match the premium pricing of the products.
56 replies
3 months ago
Disappointed in Ecovacs South Africa
I have always been a strong supporter of Ecovacs and have purchased three Ecovacs units over time. Unfortunately, my most recent experience has been deeply disappointing and has completely changed my view of the brand. The unit in question is the DEEBOT T10 TURBO, purchased in April 2025 via OnedayOnly. Despite being hardly used, the robot began showing a significant drop in performance after only about four uses, which is unacceptable for a premium-priced product. I logged a return through OnedayOnly on 27 November 2025. While OnedayOnly’s response times have been reasonable, the same cannot be said for Ecovacs’ after-sales service and communication. Key issues: No clear timelines were provided once the unit was sent to Ecovacs On 9 December, I was advised the assessment would take 10–15 working days Ecovacs closed over the festive season, without any communication to me As of 20 January 2026, I am still waiting for feedback or a resolution This means I have been without a clear outcome for nearly two months, which is unacceptable—especially considering the cost of the product. Due to business requirements, I was forced to purchase another robot vacuum simply to continue operating, which should never be the customer’s burden when a product fails under normal use. At this point, customer satisfaction clearly does not appear to be a priority for Ecovacs’ after-sales support. The lack of communication, prolonged delays, and absence of accountability have completely eroded my trust in the brand. While the products may perform well when they work, the after-sales support in South Africa is extremely poor, and I will not be purchasing Ecovacs products again. I would strongly advise potential buyers to be very cautious, especially given the premium pricing, as the support experience does not match the product cost.
0 replies
3 months ago
Very disappointed in Ecovacs South Africa
I have always been a big support of Ecovacs, I have purchased 3 already. The one Ecovacs I purchased in April 2025 Hardly been used- The Deebot started to decrease in performance in just about 4 times of using it- this is the Ecovacs DEEBOT T10 TURBO. I logged a return with Onedayonly in November 2025 as it was purchased through them. The service from OnedayOnly is really not too bad, the response time is acceptable, BUT the feedback from Ecovacs and resolution is beyond terrible. I started with the return on the 27 November 2025 after they requested photos etc. It took about a week to reachj Ecovac if I am not mistaken- there's not really clear time lines. On the 9th Dec Onedayonly informed me it will take about 10–15 working days for the assessment to be completed.. Ecovacs also closed over the Festive season- this was also not communicated to me.. Its 20 Jan 2026 IAM STILL WAITING FOR FEEDBACK.. I have a feeling in my gut that they are going to dispute or reject it anyhow as customer satisfaction is clearly not very high on their list. Your machines are very expensive, I bought another one to keep me going as I cannot go without one (business reasons etc). I will definitely switch brands in the future as I don't want to struggle like this should machine number 4 also decides to act up. BE VERY CAUTIOUS OF THEIR AFRER SALES SERVICE..
0 replies
8 months ago
I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
BE AWARE! I have been struggling to get a settlement letter from Directaxis with wesbank cashpower, THEY DONT WANT YOU TO SETTLE the debt/account! Emails goes UNANSWERED, When you phone in, they just telling you that the letter has been sent to your email address- which should be "received in an hour".. we are going for 2 days now.. I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
2 replies
8 months ago
THEY DONT WANT YOU TO SETTLE the debt/account!
BE AWARE! I have been struggling to get a settlement letter from Directaxis with wesbank cashpower, THEY DONT WANT YOU TO SETTLE the debt/account! Emails goes UNANSWERED, When you phone in, they just telling you that the letter has been sent to your email address- which should be "received in an hour".. we are going for 2 days now.. I JUST WANT THE SETTLEMENT LETTER WITH YOUR BANKING DETAILS AND MY ACCOUNT CLOSED!!!!!!!
2 replies
9 months ago
Rolando Thomas @ We Buy Cars George
Great service received from Rolando Thomas @ We Buy Cars George, thanks Rolando.
56 replies
39 months ago
Netflorist advertising falsely
I have been a loyal client of Netflorist for many years! They have messed up previous orders where I just left it and accepted the "sorry" over the phone. But Netflorist is getting ridiculous! 1st "mistake" can be excused as an error. the 2nd "mistake" can be seen as an excuse, but from there is plan forming a bad habit and not taking responsibility! I paid a ridiculously amount for the SEDUCTIVE red roses for a birthday present. The receiver received small pink roses in Brown paper.. come on! You charged me over R800 for this!!! The order was placed a week in advance. No more getting ripped off by you, Netflorist. Take some responsibility for your poor service and mistakes. You are in the industry to deliver GIFTS, which was PURCHASED by a client.. that is what the client then expects to receive. You are in the industry to "make people feel special and loved".. start owning up to that, And you are getting paid enough by clients to be able to deliver to a certain level of expectations as you are not "cheap" at all.
0 replies
53 months ago
STAY FAR AWAY FROM THIS COMPANY-THE COURIER GUY
Worst COURIER COMPANY ever!!!! If you have a business that depends on The Courier guy's services, STAY FAR AWAY.. they will cost you business and would not care even a bit.
0 replies
60 months ago
From a Sad to Happy customer
Jonathan Jettoo literally turned a frown upside down.. I was on the verge of cancelling my plan with CL. Jonathan took me under his wing and won me back as a client. Thank you Jonathan. Keep up the good work, Capital Legacy should be very proud of you, you know how to provide and offer a great service to your customers.
53 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
2 (13.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)