Turned my frown upside down!

UPDATE: I previously left negative reviews about Ecovacs due to issues I experienced with my T10 Turbo. However, I want to update my experience. Ecovacs South Africa reached out to me, replaced the battery, and since then the service has been excellent. They kept me informed throughout the process and even sent a goodwill gesture, which was completely unexpected but truly appreciated. I genuinely appreciate the effort they made to resolve the issue and make things right. Thank you, Ecovacs South Africa, you’ve gained my trust back, and I will continue supporting your brand.