Ecovacs South Africa
1.6|13 reviews
JM
J M
1 reviews | Active since Member
22 Dec 2025, 07:39
Poor Customer service and interaction
My Deebot was sent for repair evaluation in mid-October 2025, but I haven’t received a repaired device in over two months. I’ve had to keep in touch with the company myself because the updates on the repair status have non-existent. Questions regarding the repair process were ignored, or I received vague, one-line replies in emails. Despite filing a complaint about the poor customer service and lack of communication, there hasn’t been any formal interaction or updates regarding the device repair status. The secretary I contacted telephonically didn’t return my call, and I haven’t received any further email updates.
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J M's updateReviewer Update
15 Jan 2026, 07:57Update on my initial review post posted 22 December 2025
My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.
My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.
JM
J M's update15 Jan 2026, 07:57
Reviewer Update
Update on my initial review post posted 22 December 2025
My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.
My Deebot was sent in for assessment and repair in October 2025, but 2 months later I did not receive a repaired product and experienced poor service delivery based on limited communication from the South African company. I did flag my concerns on this public platform, which then resulted in them attempting to compensate for their mistakes. Unfortunately, it is now 3 months since my initial service request, and I have not received a repaired product and the communication has reverted back to the poor baseline.