Disappointing Service and Delivery

We were extremely disappointed with the service received. The delivery of our 300kg sauna was first promised for Friday, then postponed to Tuesday the following week. After that, we were informed—again with apologies—that our delivery had mistakenly been sent to Port Elizabeth in the Eastern Cape, instead of Gansbaai in the Overberg, Western Cape.

The sauna was eventually delivered on Wednesday, but shockingly in a normal delivery van with only one person to manage a 300kg item, althougfh they promised to send a Tail Lift Truck. Fortunately, three of our farm workers were available to assist, otherwise delivery would not have been possible at all.

Overall, this was a terrible experience from start to finish, and we cannot recommend this company’s services.