Edgar Nape - Bosch Service
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
The saying that references are EVERYTHING holds. So I needed my stove oven glass to be fixed (pot fell in it and it broke). Went online to find Bosch stove repairers. Found various repairers and contacted them. Edgar Nape was the first to respond. He came through, looked at it and sent me a quotation. Was happy so I asked him to go ahead and order the glass. This was on 09 May. 10 May: Deposited the cash for him to Order the oven glass. The agreement was to pay for labor after installation. 11 May: He sends me documentation that he has placed the order - told me it will take 15 days. 23 June: send him a message asking him re the oven glass. Tells me the glass has arrived but he was on leave. Promises to call me to arrange installation. When I didn't hear from him called him and he promised to come the next day. He did not. 17 July: send him a message that if he is not going to install the glass he must pet me know so I know what action to take. Apologises and tells me that they had a COVID case in the office. Promises to come on 19 July. Then he promises to deliver on 21 July. He then starts NOT answering my calls. Asked my friend to call him and he promised to do it on 29 July. 13:30 became 15:30. Total silence from him. No apology or update from him. If you are planning to use his services please be warned. It won’t end well - it didn’t for me. I thought to myself "Sandile you have been Scammed". He calls me at 16:56 that he is on the way. The glass was eventually sorted out after 7pm on the 29th. Consider yourself warned.
1 reviews | Active since Jan 2020
The saying that references are EVERYTHING holds. So I needed my stove oven glass to be fixed (pot fell in it and it broke). Went online to find Bosch stove repairers. Found various repairers and contacted them. Edgar Nape was the first to respond. He came through, looked at it and sent me a quotation. Was happy so I asked him to go ahead and order the glass. This was on 09 May. 10 May: Deposited the cash for him to Order the oven glass. The agreement was to pay for labor after installation. 11 May: He sends me documentation that he has placed the order - told me it will take 15 days. 23 June: send him a message asking him re the oven glass. Tells me the glass has arrived but he was on leave. Promises to call me to arrange installation. When I didn't hear from him called him and he promised to come the next day. He did not. 17 July: send him a message that if he is not going to install the glass he must pet me know so I know what action to take. Apologises and tells me that they had a COVID case in the office. Promises to come on 19 July. Then he promises to deliver on 21 July. He then starts NOT answering my calls. Asked my friend to call him and he promised to do it on 29 July. 13:30 became 15:30. Total silence from him. No apology or update from him. If you are planning to use his services please be warned. It won’t end well - it didn’t for me. I thought to myself "Sandile you have been Scammed". He calls me at 16:56 that he is on the way. The glass was eventually sorted out after 7pm on the 29th. Consider yourself warned.
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