CN
Cyril N
Active since Jul 2009
12
Reviews
0
Industries
Reviews
12 reviews49 months ago
Overstaffed BUT BAD Service - Game stores (Pritchard street)
So I was at Game (Pritchard street) just after 09:15 to buy a decogder for my new place. Waited at the decoder shelf for over 5 mins without anyone offering to help. Eventually I spotted the lady wearing a DSTV shirt and I went to her. When I asked why she was there chatting to her colleagues when I am standing there requiring assistance, her response was “I was about to come to you”. Anyway she gave me the decoder code and I went to the teller to pay. The collections counter was unmanned. One guy had been waiting for a while. When I threw a tantrum someone came over to help. Conclusion: overstaffed BUT BAD BAD SERVICE.
0 replies
52 months ago
Pleasant ride turns into a nightmare
What started as a pleasant and quiet trip from JHB to Hatfield turned into a nightmare in Midrand when Gautrain employees boarded the train. From loud voices to conversations that added zero value to our lives, the trip became a nightmare. How were they trained? This is the pic of the leader of the pack below. I am completely turned off. User's recommendation: When you see them in their uniforms please move to another cabin. Gautrain staff to be trained on etiquette. Surely disturbing other customer’s comfort is NOT the company objective!!!!!.
0 replies
56 months ago
What an experience!!!!
So I bought a house in Clayville and they were the transferring attorneys. Signed in 19 May. Turns out the place was registered on 30 June. Only found out on 24 Aug when I sent them an email finding out why I haven’t been receiving any updates re the transfer process. Lynn, the attorney, called and apologized for not letting me know. Called to organize to pick up the title deed. The gentleman that answered the phone, turned out to be an attorney too, told me Lynn was on lunch and that I needed to call back later. When I asked why he was not taking the message to ask her to call me back he started telling me I was being “technical”. When I got there he was not nice at all. Anyway, am still waiting for the account to be finalized so I can get a refund. Grateful that the transfer was done within 2 months - the firm needs to tighten up on the communication channels and staff behavior towards its clients.
0 replies
56 months ago
Shoprite Liquor Meadowpoint
So I was visiting a former colleague in Mlands. We went to Shoprite Liquor in Meadowpoint to get drinks. Had my drink in a glass when I went into the shop. The sixties officials (Maphefo) spoke to me like I was someone trying to bring in illegal stuff into the shop. My response to her: it is not the WHAT but the HOW. Spoke to Tebogo and he intervened. I am unhappy with ow she spoke to me. Like I said earlier here: it is not the WHAT. It is the HOW.
0 replies
57 months ago
Living without hot water
This place was recommended as the place to stay in if you want to be in Tafelkop. When I arrived had to call for them to open the gate for me. The room hadn’t been cleaned that day - you could see the dust from just being unused and locked. There was no remote for TV (must be the smallest screen ever!!!) - had to operate it manually. The toilet did not have the seat and cover. There was NO HOT WATER for the 2 nights I spent there. No WiFi. Only stayed for 1 night. The next night had to go sleep elsewhere. Left my bags so they couldn’t give the room to someone else, cos they were not willing to give me my money back for the second night. Did not live to my expectations at all.
0 replies
57 months ago
References are EVERYTHING
The saying that references are EVERYTHING holds. So I needed my stove oven glass to be fixed (pot fell in it and it broke). Went online to find Bosch stove repairers. Found various repairers and contacted them. Edgar Nape was the first to respond. He came through, looked at it and sent me a quotation. Was happy so I asked him to go ahead and order the glass. This was on 09 May. 10 May: Deposited the cash for him to Order the oven glass. The agreement was to pay for labor after installation. 11 May: He sends me documentation that he has placed the order - told me it will take 15 days. 23 June: send him a message asking him re the oven glass. Tells me the glass has arrived but he was on leave. Promises to call me to arrange installation. When I didn't hear from him called him and he promised to come the next day. He did not. 17 July: send him a message that if he is not going to install the glass he must pet me know so I know what action to take. Apologises and tells me that they had a COVID case in the office. Promises to come on 19 July. Then he promises to deliver on 21 July. He then starts NOT answering my calls. Asked my friend to call him and he promised to do it on 29 July. 13:30 became 15:30. Total silence from him. No apology or update from him. If you are planning to use his services please be warned. It won’t end well - it didn’t for me. I thought to myself "Sandile you have been Scammed". He calls me at 16:56 that he is on the way. The glass was eventually sorted out after 7pm on the 29th. Consider yourself warned.
0 replies
59 months ago
National membership upgraded to Classic (without my knowledge or approval)
I am still recovering after noticing that my membership has been upgraded to classic, without my approval, and am now being charged R1200. Phoned (0860) 200-911 to get assistance. Am good the systems are down and they are not sure when they will be back up, for my issue to be attended to. Seeing that I have been overcharged for over 3 months and they are unable to tell me who authorized the account upgrade…….. ???
0 replies
61 months ago
PnP Newtown saved the day
So I went to Shoprite Newtown to buy a few items for my mother. When I was about to at for these items she asked if I wanted plastic bags. I said yes please. She put them on top of the items. I asked if she will pack these for me. She laughed and said OFCOURSE NOT. When I enquirer why NOT, as I may mix items that do not go together as I normally shop online, her response was: “it is the store policy”. Told her to cancel the transaction and walked to Pick n Pay. It is as though they knew that I had just received an appauling service. The cashier was so helpful and even went out of the way to make me get the SmartShopper card, so I don’t lose out on specials. Bye Shoprite Newtown. Hello PnP Newtown. You have clearly trained your staff well. Didn’t get the name of the AMAZING lady at PnP but did take her pic. Looking forward to going back to say THANK U.
53 replies
61 months ago
Disappointing service at Shoprite Newtown
So I went to Shoprite Newtown to buy a few items for my mother. When I was about to at for these items she asked if I wanted plastic bags. I said yes please. She put them on top of the items. I asked if she will pack these for me. She laughed and said OFCOURSE NOT. When I enquirer why NOT, as I may mix items that do not go together as I normally shop online, her response was: “it is the store policy”. Told her to cancel the transaction and walked to Pick n Pay. It is as though they knew that I had just received an appauling service. The cashier was so helpful and even went out of the way to make me get the SmartShopper card, so I don’t lose out on specials. Bye Shoprite Newtown. Hello PnP Newtown. You have clearly trained your staff well.
0 replies
61 months ago
When 30 mins become 4 hours
So myself and my business partners are in the process of buying property. The seller is using this law firm for the transfer of the property. The attorney asked us to be there at 13:00. When we arrived we were told she was out for lunch. We waited until just after 3pm. The only reason we waited is because we drove all the way from Morningside to Helderkruin, and had zero intent of going back that side. Eventually she came back from lunch - did NOT even bother to cone i to the boardroom to apologize for keeping us waiting. We ended up being helped by the receptionist to sign the Legal documents. Is that allowed? Surely she needed to be there as the Commissioner. Anyway: name on the documentation was incorrect. We had to point out the errors on the document. These had to be changed a numbers of times because they were not done right. What a frustrating experience - would not wish this type of experience even for my worst enemy. The unprofessionalism from the lady that was to help us!!! I will be sending a complaint to the Law Society. We left their premises just before 5pm. Please be warned should you need to deal with these attorneys - the “transferring attorney” is the window of the firm and her behavior reflects on the company Brand. Hope the owners will take it up with this lady before she causes further damage. Thank you Bongi Sithole for saving the day.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)