Edgars Unallocated payment

On the 30 December, 2025 I made an EFT payment of R6000 to my Edgar's account. This was successful and I printed my Proof of Payment, ABSA bank. This amount did not reflect on my next statement so I immediately queried why....19 January, 2026. Since then have called and mailed numerous payment both Edgars / RCS departments....each one sending me to another or just rudely telling me the money is not in the account and i must query at my bank. Both my Absa branch and the Internet banking assist have repeatedly checked and have given me printouts to show the R6000 was paid into the correct account. I am again receiving payment reminders, calls threatening legal action etc.....for an account which I believe should be in credit. I am now beyond upset angry hurt and discussed with there customer service - Edgars is supposed to be a trustworthy store - just about a bunch of ******* - a 45 year client who now will NEVER deal with them again