Poor Customer Service and Account Management

On 10th December 2025, after receiving a monthly statement from Edgars/RCS, I emailed their customer care department to make them aware that interest had been charged on my account and I have always opted for the interest-free option. My monthly payments are honoured and therefore there should be no interest charge. I sent a follow-up email a week later. Since then, I have been emailing Edgars/RCS monthly, sometimes twice a month. The customer care department forwards my email to the accounts department who never responds and there is no accountability. Four months later and there has been no response or resolution.