NG
Nolwazi G
Active since Oct 2015
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Poor Customer Service and Executing Instructions
On 5th February 2025 I went to Nando's Rivonia in the evening and via their drive thru I ordered livers and pap, which I have done before. I requested extra sauce. The meal was so dry and my instruction was not fulfilled. I have had this experience a few times at this branch and even raised a complaint with head office. However, the issue recurs. If my request cannot be fulfilled then my expectations should be managed and I will find a branch that can fulfil. Moreover, the respective branch has not even acknowledged my complaint. Yet, I received an email to rate my experience. Jump the gun much...
53 replies
1 month ago
Cession - No Information
There is an existing endowment policy with Liberty. Liberty has advised that Standard Bank has a cession on the policy and need confirmation that it has been uplifted. On 3rd March 2026, I emailed the Standard Bank custmer care department enquiring about this and have not received feedback. I have sent a follow-up email to no avail. This is a long-standing issue and the bank is dragging their heels. I emailed personalbanking@standardbank.co.za
53 replies
1 month ago
Poor Customer Service and Account Management
On 10th December 2025, after receiving a monthly statement from Edgars/RCS, I emailed their customer care department to make them aware that interest had been charged on my account and I have always opted for the interest-free option. My monthly payments are honoured and therefore there should be no interest charge. I sent a follow-up email a week later. Since then, I have been emailing Edgars/RCS monthly, sometimes twice a month. The customer care department forwards my email to the accounts department who never responds and there is no accountability. Four months later and there has been no response or resolution.
0 replies
40 months ago
Missing items
Hi. I received an email from you last week to expect a call. It's been a week and noone has called. It is difficult to be patient and understanding when you can't even provide basic services and keep your word. I placed the order of 7 items on 24 November and have only received 2 items. Christmas is this weekend and you can't even inform me of the delivery date. This was my first experience and it's been shocking.
0 replies
45 months ago
Poor Quality
I bought a coat at Zara in June 2022 and I have only worn the coat a few times. The material is already shedding as though I have had the coat for years. As such a high-end brand, I'm disappointed that Zara chooses to use poor quality material and rhen charge a hefty amount.
0 replies
59 months ago
Shocking treatment from Mr D
Last week Friday I ordered a delivery from Mr D. My bank account was debited and the voucher used. But the food was never delivered. After many complaints, they finally responded and assured I would be reimbursed. A week later and I am still waiting for the reimbur*****t. The treatment is shocking and it's as though I'm not a valued customer. I'm past this and just want to be reimbursed money I paid for food I never received. Mr D Food Re: Re: DFD59309788 (Ref. 22323366)
0 replies
60 months ago
Mr D Food app - dismal service
I placed an order on the Mr D Food app at 16h53 and got confirmation that the food would be delivered at 17h29. The food only arrived at 18h20 because the initial driver had car troubles. In that time, Mr D did not even bother to inform me about the delay and the onus rested on me to gather information. To make matters worse, the drink was lukewarm and the only compensation I received was only 30% of the entire bill. So, basically Mr D is saying that the entire experience of inconvenience, calls I made to follow-up, delay, and bad food is only 30% of their responsibility and 70% mine. Uber Eats has a better customer policy and resolution strategy. This is unacceptable from Mr D
0 replies
67 months ago
Nando's Blue Hills, Midrand
Nando's Blue Hills in Midrand - we ordered at 19h17 and we are still waiting and the time is 19h55. What's the point of take-away... They ran out of chicken and now to remedy the situation they are not helping on a first come first served basis. Complete breakdown in processes. Even worse, they stick their fingers in the fries and wedges packet. No sense of hygiene. Shocking! Especially during these times.
0 replies
68 months ago
Insurance cancellation
On the 31st July I contacted Vodacom to cancel my phone insurance. The consultant assured me it had been done. Weeks later I receive my invoice with an increased insurance amount. I call again and another consultant advises me that there was an oversight but my request will be actioned. Some more time passes and I realise that the request was not actioned. Another call, another consultant, and then 8 consultants later still nothing. During this time I have been authenticated ad nauseam and received so many apologies, yet my request has not been actioned. My time wasted with Vodacom and all I want is less entrenchment from them. You cannot take it out on the "robotic" consultants. Vodacom processes are so inefficient and don't cater to the customer. Cancel my insurance policy from the 31st July
159 replies
128 months ago
Bad Service!!!
Hi Rupert<br> <br> Further to my previous complaint dated 4 October 2015, please find my amended account number.<br> <br> Many thanks
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
8 (72.72727272727273%)