Ridiculous laybuy policy

I made a laybuy at Edgars Greenacres, Port Elizabeth. I went today to fetch it and told the lady I lost my receipt. But I have my id. Kim, from Edgars told me to go to the police station, do an affidavit and come back.

I was so shocked. I told h r but I've got my id and surely u can pick it up with that. I've never had such a ridiculous thing told ever. How backwards is this policy. And she told me it's not her, it's Edgars policy