RJ
Rowena J
Active since Jun 2011
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
Ridiculous laybuy policy
I made a laybuy at Edgars Greenacres, Port Elizabeth. I went today to fetch it and told the lady I lost my receipt. But I have my id. Kim, from Edgars told me to go to the police station, do an affidavit and come back. I was so shocked. I told h r but I've got my id and surely u can pick it up with that. I've never had such a ridiculous thing told ever. How backwards is this policy. And she told me it's not her, it's Edgars policy
0 replies
10 months ago
Poor delivery service
I purchased items online and received a message it will be delivered last week Friday. By 4pm Friday, 08/08/2025 the items were not delivered by RAM. When I received a call by 5pm from the driver, I already left home. The driver said they will deliver on Monday. On monday morning, I received a call from RAM stating they did not get hold of me on Friday, I said yes, I told the driver I'm not home. The lady said she will ask driver to deliver on Tuesday. I also phoned driver on Monday, and he confirmed he will deliver on Tuesday. On Wednesday, I phoned the driver, he said I must phone the office. The office advised Steve Madden customer service said they need to return the package. I sent an email to Steve Madden, and to date, no response
0 replies
10 months ago
Poor service from RAM
I received a call from RAM on 08/08/2025 at 17:00 to deliver a parcel, and I advised the driver I'm not at home. The driver said he will deliver on Monday. Monday, I phoned the driver, he said he will deliver on Tuesday. I phoned driver today, he said i must phone the office. I phoned the office and Amy advised it has been returned to the sender. How is this possible?????????
0 replies
11 months ago
Useless and delayed service
Old Mutual does not even deserve a one star. After more than 30 telephone calls, being placed on hold, being send from pillar to post, having to explain my problem time and time again, to date, I have still not received any feedback. Old mutual wanted a settlement letter, according to the consultants, and yes, I'm adding a s after consultant as it was several of them, they said they've been waiting for the letter since April 2025. Within 15 minutes of making a call, I provided old mutual with the letter. I was told they were getting a tax directive. 2 months later, they asking now again for the same letter. All I want is for my money to be paid out, yet old mutual and it's *********** staff are sending me from pillar to post According to Wendy Quante and other consultants, old mutual consultants cannot phone customers as they r an inbound call centre, and I have to phone back daily to follow up. Im highly disappointed in this delay. Not even sure on which platforms to complain about as it seems old Mutual jst don't care.
1 reply
16 months ago
Terrible online order experience with Truworths
I ordered online in January and to date, being 12 February I have not received my order. I phoned Truworths online call centre several times, and all I get is that items have been delivered. nothing has been delivered. I tried the whatsapp chat as well, no help at all. Terrible service and this is my first time ordering online.
1 reply
34 months ago
TERRIBLE SERVICE FROM MOBICRED
I have been struggling to get assistance from someone to assist with a blocked account. After 8 calls, and speaking to 3 different consultants, I finally managed to reset. My unhappiness is with the last consultant. Hlalaumin. The way this lady spoke to me, was as if I'm being a nuisance to her and being ***********. The tone she spoke to were so disrespectful that I ended up telling her I dont appreciate the way she speaks to me, and that I'm neither her friend nor her family that she speaks to. We were on the phone for almost an hour. Having done 2 calls to get my issue resolved.
1 reply
42 months ago
Vodacom fibre off for over a week
My wifi has been off since 6/12/2022. I phoned vodacom 7/12/2022 and they gave service request number SR221207-600567. I've been phoning several times a day to follow up. Eventually they escalated to frogfoot which came to my home to fix it on Monday 12/12/2022. Well, my wifi has been off again since 13/12/2022. I phoned vodacom and they said they can't help as I need to phone again today, 14/12/2022 which il still have to do. But this is horrible service and I am canceling vodacom fibre. Sick and tired of **** service.
3 replies
51 months ago
Terrible service from Woolworths Baywest
I'm so dissapointed at the service I just received from Woolworths. On Tuesday I bought at travelling mug from Woolworths Greenacres. It was used yesterday. I've put it in the dishwasher last night, and when I took the dishes out this morning, I saw that it cracked. I took it to Woolworths Baywest as its the closest and its the shop I go to on a weekly basis. I'm a regular customer there. When I showed the lady, she said she needs to go and call a manager, Reigardt. He came and said they first need to find out if this is dishwasher safe. After about 10 to 15min, then they came back and said they checked on their system to see if they had others returned it. So when they checked they said no one returned it and have to ensure it is dishwasher safe as they somehow looked as if they dont believe it is dishwasher safe. After they confirmed it is dishwasher safe, Reigardt said he cant help I must now be referred to another manager Dane. What an arrogant man this Dane is. He came back after another 10 - 15 minutes telling me this is dishwasher safe but its clear i let it fell. I asked what???How do you mean I let it fall and come and lie. He said first of all, if there were similar returns then he wouldve believed me, but since there had not been such returns it mustve fell. I told him I have integrity and I wouldnt lie about such thing. I felt like such a fool in Woolworths as Dane and Ashante(the lady that wasted my time) made me feel like a liar the more I tried to explain to them. I took the mug and left the shop. I would never go to Woolworths Baywest again. When I told them I will log a complaint on Hellopeter, it was as if they almost bursted out laughing, which tells me they did not give a damn about giving me service. And in future I would rather go do my groceries at Checkers. They also have premier brands.
0 replies
51 months ago
Terrible after sale service
I bought a dishwasher from Makro in August. Within 2 months the dishwasher started leaking. I contacted Hisense and they sent someone out after almost a month. The person said something were upside down and fixed it. The dishwasher started giving problems again as it did not work right. I logged a call 14 Feb, giving my contact details. I went on leave and saw they send an email asking for proof of purchase which i already sent to them. I resend again 28 Feb. To date, a month later I still have not been contacted.
0 replies
55 months ago
Unauthorized debit order.
Clientele took money from my 19year old sisters account. When she went to capitec they said they are unable to reverse it. We've been trying to contact clientele as we have no way of knowing how they got access to debit her account.
2 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (22.22222222222222%)
1 Star
13 (72.22222222222223%)