eDivorce, very bad service

It's been 6 weeks since I paid and I have yet to receive any action from eDivorce. I paid 30 November, they emailed me on 10 December saying they are reviewing the documents and will forward them to me asap. Since then..nothing. They don't answer emails and no answer when I phone. Going through a divorce is bad enough and then not get what I need and paid for, even worse. I am going to end up on the street with no income.......