URGENT – Lack of Communication Caused Missed Flights and Financial Loss (Booking 24753864580)

I am extremely frustrated with the complete lack of support and communication from eDreams regarding my flight booking.

Booking ID: 24753864580

Timeline of events:

• Tuesday, 10 March – I booked my flights to China through eDreams. • Wednesday, 11 March – I received confirmation of my booking. On the same day I requested a change of my departure date from 14 March to 15 March.

After submitting this request, I received absolutely no confirmation or communication from eDreams to indicate whether the change was processed or whether any further information was required from me.

I later realized that I had accidentally used the name people commonly call me instead of the exact names reflected on my passport during the booking process. This could have easily been corrected if eDreams had responded to my request or communicated with me.

Because I received no response, I still travelled to the airport in good faith hoping the matter had been resolved. Unfortunately, I was not allowed to board my flight due to the name discrepancy.

As a result of this situation and the lack of assistance from eDreams:

• I missed my flight from Cape Town to Johannesburg. • I am now at risk of missing two international connecting flights. • I am facing significant financial loss for a trip I have already paid for.

I attempted to contact eDreams multiple times to resolve this issue. I have called their support line four times and waited on hold for more than 30 minutes each time without receiving any assistance. I have also received no email response regarding my request.

This situation is extremely serious for me as I am travelling to China for work and my employer is now requesting answers regarding my delayed arrival. My employment opportunity may now be at risk because of this situation.

I made every effort to communicate with eDreams and resolve this matter in advance, yet there has been absolutely no support from their side.

I am requesting the following from eDreams:

• Immediate assistance with my booking and travel arrangements. • A clear explanation of why my request was not handled. • Appropriate compensation for the financial losses caused by this situation.

This level of customer service and lack of communication is unacceptable.