Worst service and food I have ever tasted at a once top grossing eatery

I am a usual customer of Ed's Diner. Usually the food is quite well prepared and the service is brought with a smile. Tonight however, we had some of the worst service I have ever had the pleasure of experiencing. We've waited for oud food for more than an hour. When we eventually got the manager to speed up the order - we received cold, uncooked and weird chunks with our food - while also receiving the wrong meal ordered. The waiter was not helpful at all and all of the waiters don't really know what is going on. I will never set foot in this restaurant again. I can see why there once amazing vibe is going down the drain. Poor management. Poor service. Very poor food. Don't try this place. You will probably not be impressed, as it seems they can't keep track when there are more than two or three tables being served. I am not sorry about this. You really have to learn about customer management and good quality service and food preparation.