waste of money

I wanted to assist my daughter with her reading, so I heard about edublox and joined online and paid immediately. I was so excited. however, I was struggling to use the services and I called the next day as soon as I got to work and tried to get assistance, I was not successful so I tried to contact the brunch in Phalaborwa to see if they could assist me and they did try but they said a guy by the name bongani would call me and the never did. i tried calling back and I spoke to a lady and she said she can't help me cause i registered online if I want to join then I should pay Registration fee and payment for an assessment and then the actual lessons and that payment should be done monthly and it came up to R1500 if I'm not mistaken on top of the R750 I had already paid online and I decided to just let the whole thing go and I was not about to waste even more money because they could not even help me use the online services. next month they deducted 750 from my account and I called back to get a refund as I won't be using them and as I haven't used them because they were not helpful to begin with. I called and called to get assistance and to try and get my money back and I'm still waiting for someone to call me back and I called today 2weeks later and they told me someone will call me back again and I guess it's just a waiting game now.