NO SUPPORT for EIGER Appliances

These guys have some great appliances but their backup service is non existent. I have a air fryer that has a small issue with the door switch which not registering when the door is closed so we cannot use the unit. Trying to get hold of anyone via the website or via email is impossible. This is unacceptable guys. I was very impressed with your product but you are letting us down by not having the courtesy of responding to our messages.