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ekko
Verified Business
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Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
355 hours 42 minutesAverage Time To Reply
50 NPSRecommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 1658 hours 13 min to reply
TrustIndex
0
Score
Ranking
#2
in Other
Avg Reply
355 hours 42 minutes
NPS Score
50
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 1658 hours 13 min to reply
Review Distribution
4.1|11 Reviews
May '25 - Apr '26
5(75%)
4(12.5%)
3(0%)
2(0%)
1(12.5%)
5(75%)
4(12.5%)
3(0%)
2(0%)
1(12.5%)
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKE
Kherneesha E
1 reviews | Active since Jan 2020
28 Jan 2026, 12:51
Concerns of a confirmed booking.
I recently made a booking and an unexpected death came up in the family, When Jarrod Pillay contacted me to confirm my booking i explained to him what had happened and asked what could be done if i wanted to move my dates. Jarrod Pillay listened to all my concerns and told me not to worry. In no time he got back to me and gave me good, detailed feedback. I was very happy with his service. Very humble, kind and always looking for ways to assist and not leave me feeling disappointed. Thank you.
Helpful (0)
|Replies (0)KE
Kherneesha E
1 reviews | Active since Jan 2020
28 Jan 2026, 12:51
Concerns of a confirmed booking.
I recently made a booking and an unexpected death came up in the family, When Jarrod Pillay contacted me to confirm my booking i explained to him what had happened and asked what could be done if i wanted to move my dates. Jarrod Pillay listened to all my concerns and told me not to worry. In no time he got back to me and gave me good, detailed feedback. I was very happy with his service. Very humble, kind and always looking for ways to assist and not leave me feeling disappointed. Thank you.
0
Replies (0)GH
Ganiefa H
1 reviews | Active since Jan 2020
27 Jan 2026, 08:13
Customer Service Excellence!
I was assisted by Amber Ntuli and I am extremely impressed with the service I received. She was clear, honest, and very friendly during the call, and she went above and beyond to help me. If more retail consultants took a page from Ekko’s consultants’ book, customer experiences would be significantly better.
Helpful (0)
|Replies (0)GH
Ganiefa H
1 reviews | Active since Jan 2020
27 Jan 2026, 08:13
Customer Service Excellence!
I was assisted by Amber Ntuli and I am extremely impressed with the service I received. She was clear, honest, and very friendly during the call, and she went above and beyond to help me. If more retail consultants took a page from Ekko’s consultants’ book, customer experiences would be significantly better.
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Replies (0)RN
Robyn N
1 reviews | Active since Jan 2020
26 Jan 2026, 13:30
Efficient service provided once again
What a great experience from Jarrod Pillay. The followup call was really pleasant and professional. The whatsapp information provided by Jarrod Pillay was helpful and a quick response to my request. Thank you
Helpful (0)
|Replies (0)RN
Robyn N
1 reviews | Active since Jan 2020
26 Jan 2026, 13:30
Efficient service provided once again
What a great experience from Jarrod Pillay. The followup call was really pleasant and professional. The whatsapp information provided by Jarrod Pillay was helpful and a quick response to my request. Thank you
0
Replies (0)RB
Rosslyn B
1 reviews | Active since Jan 2020
30 Dec 2025, 11:42
Awesome five star service by Shalin Pillay
Five star service received by Shalin Pillay. he was so fast, very friendly yet professional. He went out of his way to find me the best place to have my dream holiday. He really made a huge effort and i cant thank him enough……..Thumbs up. I will keep on recommending Ekko to friends and family as you get great value for money
Helpful (0)
|Replies (0)RB
Rosslyn B
1 reviews | Active since Jan 2020
30 Dec 2025, 11:42
Awesome five star service by Shalin Pillay
Five star service received by Shalin Pillay. he was so fast, very friendly yet professional. He went out of his way to find me the best place to have my dream holiday. He really made a huge effort and i cant thank him enough……..Thumbs up. I will keep on recommending Ekko to friends and family as you get great value for money
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Replies (0)TT
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Mauritz O
1 reviews | Active since Jan 2020
17 Jun 2025, 16:08
TERRIBLE CUSTOMER SERVICE
Its now almost two months after my last review, and ekko didn't solve the issue regarding my membership. I will never recommend ekko to anybody. What I have experienced is terrible. They even phone me about membership that wan canceled. Really terrible customer service and I can't even rate them. I still didn't get my refund from ekko after a years membership that was fully paid and never used.
Helpful (0)
|Replies (0)MO
Mauritz O
1 reviews | Active since Jan 2020
17 Jun 2025, 16:08
TERRIBLE CUSTOMER SERVICE
Its now almost two months after my last review, and ekko didn't solve the issue regarding my membership. I will never recommend ekko to anybody. What I have experienced is terrible. They even phone me about membership that wan canceled. Really terrible customer service and I can't even rate them. I still didn't get my refund from ekko after a years membership that was fully paid and never used.
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Replies (0)KM
Keamogetswe M
1 reviews | Active since Jan 2020
2 May 2025, 15:30
Best Service
I would like to give thumbs up to Ekko for such an amazing team. I was assisted by Desiree Chetty and she did a great job. She gave the best service. Thanks Ekko!!!
Helpful (0)
|Replies (0)KM
Keamogetswe M
1 reviews | Active since Jan 2020
2 May 2025, 15:30
Best Service
I would like to give thumbs up to Ekko for such an amazing team. I was assisted by Desiree Chetty and she did a great job. She gave the best service. Thanks Ekko!!!
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Replies (0)