Extremely Disappointed with Capital Legacy’s Service and Professionalism

Extremely Disappointed with Capital Legacy’s Service and Professionalism Reacting to a television advert, I contacted Capital Legacy trading as Eksekuteurs in August 2024 for advice and assistance in drafting a will. Mr. Dean du Plooy visited us and prepared a basic will for my wife and me. In hindsight, the poor quality of the printed documents should have been the first warning sign that Eksekuteurs are not as professional or detail-oriented as they claim to be. Sadly, my wife passed away on 17 May 2025. During this difficult time, I found comfort in believing that Eksekuteurs would handle the estate efficiently, and that most costs would be covered by the associated policy. Unfortunately, our experience since then has been extremely frustrating and disappointing. My daughter submitted all the required documentation to Eksekuteurs. Shortly after, Mr. Jacques Liebenberg sent me blank forms to sign before they had even been completed with my personal information — an unacceptable practice for any professional firm. When we requested that they first populate the forms correctly, the documents we received were filled with errors, showing a complete lack of attention to detail. My daughter eventually corrected the forms herself and returned them to Mr. Liebenberg, who used them to register Eksekuteurs as executors of my late wife’s estate with the Master of the High Court in Pretoria. However, when we received the official Letter of Executorship, my name was incorrectly listed as “Francois Alwyn du Rand” instead of simply “Francois du Rand.” This experience has left me deeply disappointed in Eksekuteurs’ professionalism, accuracy, and client service. In conclusion: I strongly advise anyone considering using Eksekuteurs to take careful note of my experience before engaging with this company.