El Al Airlines - Missing Wallet and Rude Personnel

On the evening of the 16th November 2019 I was en-route to Israel via El Al Airlines from OR Tambo International Airport. Standing in the check-in line, I was very impressed with their security process until I got closer and started hearing bits and pieces of conversations of how rude the security personnel were to passengers going through their check-in process. I understand that they have a job to do but speaking rudely to passengers is unacceptable. Anyways, all was well through the process, they had checked my hand luggage and there were no issues. Upon presenting my boarding pass before boarding the plane, a very nasty, rude lady told me that because my travel pillow did not have a "tag" on it I would need to follow her for a re-check of my hand luggage. Confused, I asked what's going on and she rudely said, wait and see. She took me to an open area on the passage way to the plane and told me to hand over my hand luggage to security and stand in the corner. It was quite embarrassing standing there whilst having my whole bag toppled over with other passengers walking by staring at me. During the check, my wallet had caused their security device to beep (which hadn't done so in the first security check). As a result, with no care or respect for my property they took out all my money and cards from my wallet (at this point in time there were coins all over the floor). I had one of two options, be removed off the flight or have my wallet taken away and receive it back at the door of the plane when I land back in South Africa on the morning of the 28th November 2019. So i opted for the latter. The entire process was such a rush as I was the last passenger to board trying to get all my belongings together that I hadn't been able to get the security personnel's name or details. It was horrible being treated that way! Landing back in South Africa on the morning of the 28th November 2019, I went straight to the security outside the plane door and they did not have my wallet nor did they know anything about it. John, the station manager, had apologized and said that he would take it upon himself and find the wallet and ensure that he will call me (after taking my details) and have the wallet sent to me. He did indeed call me around 6pm that evening and told me that he found my wallet and where would I prefer to have it posted to me. We had agreed on Stoneridge in Edenvale. He said he would get it done immediately and send me the tracking details. Guess what? I haven't received any details, I've been trying to contact someone, anyone from the El Al Airline office at OR Tambo International Airport and nobody answers the phone. This is highly unprofessional service and honestly I would never advise anyone to fly with El Al Airlines from South Africa. My wallet is of great sentimental value to me and it isn't a cheap one either. This issue needs to be resolved.