AR
Ashrima R
Active since Dec 2017
4
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4 reviews78 months ago
El Al Airlines - Missing Wallet and Rude Personnel
On the evening of the 16th November 2019 I was en-route to Israel via El Al Airlines from OR Tambo International Airport. Standing in the check-in line, I was very impressed with their security process until I got closer and started hearing bits and pieces of conversations of how rude the security personnel were to passengers going through their check-in process. I understand that they have a job to do but speaking rudely to passengers is unacceptable. Anyways, all was well through the process, they had checked my hand luggage and there were no issues. Upon presenting my boarding pass before boarding the plane, a very nasty, rude lady told me that because my travel pillow did not have a "tag" on it I would need to follow her for a re-check of my hand luggage. Confused, I asked what's going on and she rudely said, wait and see. She took me to an open area on the passage way to the plane and told me to hand over my hand luggage to security and stand in the corner. It was quite embarrassing standing there whilst having my whole bag toppled over with other passengers walking by staring at me. During the check, my wallet had caused their security device to beep (which hadn't done so in the first security check). As a result, with no care or respect for my property they took out all my money and cards from my wallet (at this point in time there were coins all over the floor). I had one of two options, be removed off the flight or have my wallet taken away and receive it back at the door of the plane when I land back in South Africa on the morning of the 28th November 2019. So i opted for the latter. The entire process was such a rush as I was the last passenger to board trying to get all my belongings together that I hadn't been able to get the security personnel's name or details. It was horrible being treated that way! Landing back in South Africa on the morning of the 28th November 2019, I went straight to the security outside the plane door and they did not have my wallet nor did they know anything about it. John, the station manager, had apologized and said that he would take it upon himself and find the wallet and ensure that he will call me (after taking my details) and have the wallet sent to me. He did indeed call me around 6pm that evening and told me that he found my wallet and where would I prefer to have it posted to me. We had agreed on Stoneridge in Edenvale. He said he would get it done immediately and send me the tracking details. Guess what? I haven't received any details, I've been trying to contact someone, anyone from the El Al Airline office at OR Tambo International Airport and nobody answers the phone. This is highly unprofessional service and honestly I would never advise anyone to fly with El Al Airlines from South Africa. My wallet is of great sentimental value to me and it isn't a cheap one either. This issue needs to be resolved.
0 replies
89 months ago
Pathetic Company
I have purchased a bed from Mega Couch and Mattress at the Middelburg Mall on the 17th December 2018. I had arranged with the salesman that I need delivery to be made in Johannesburg on the 5th of January, which would be tomorrow. He had given me his contact details and advised me to call him a day before (today) to confirm delivery address. I have tried calling him numerous times this morning and it seems as if his phone is off. I have tried calling all the Mega Couch and Mattress numbers available on the internet as well as the number on the top of my invoice and all I get is "the number you have dialled does not exist". This is pathetic and is absolutely appalling that none of the numbers work. When will I get delivery of my bed? I have paid the full amount including the delivery fee, what kind of customer service is this????
0 replies
101 months ago
Beyond PATHETIC service - Still waiting!
I am still waiting for my SIM card to be activated which I had received from MTN on the 30th of November. I was told that it would be sorted out by midday on the 16th of December and it still isn't. I am highly disappointed and frustrated with MTN's service and efficiency! All the Middelburg mall store has to say to me is that I have to wait and they can't do anything because they don't know who to call. I had to phone the activation centre myself of which I got the number from the customer care centre, the MTN store knew nothing about this - they are extremely inefficient and only look for new contracts but are never willing to follow up! I don't know how much longer I must wait as it's now been almost three weeks! If this is the type of service I am being offered, I would rather transfer to another service provider and never recommended MTN to any one ever again. I find this absolutely appalling being a loyal MTN customer since 2012.
105 replies
102 months ago
Beyond PATHETIC service
I have received my new SIM from MTN on the 30th of November and it is still not RICA'd so I am unable to use it! I tried calling Middelburg Mall MTN store numerous times a day, but nobody answers?? I have to continue to follow up on the activation of my SIM on a daily basis wasting my time and energy when they are supposed to be doing it themselves! Yet, when I walk into the store, the staff is "missing" or lazing back doing no work!
105 replies
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