Ignores decent requests so here i am

For the past two weeks now every night between two and four AM, El burro in Green points alarm goes off continuously! For us who need to work this is a problem i have tried to contact them about numerous times without getting that call back to discuss a solution. A business that doesnt work with the community because they now have a nice big rep? I am writing this at 3:45, being unable to sleep since 2AM and have work in an hour. Would give no stars if possible. Thanks El Burro